Failed to refill confirmation tokens / Failed to get signed tokens

Brave Rewards Rewards Support
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1

Briefly describe your issue:
My wallet always shows 0 ,00 BAT

Log info

[Aug 07, 2025 3:07:10.5 PM GMT:ERROR:creative_new_tab_page_ads_util.cc(123)] Successfully saved creative new tab page ads
[Aug 07, 2025 3:07:10.5 PM GMT:ERROR:creative_new_tab_page_ads_util.cc(108)] Successfully saved creative set conversions
[Aug 07, 2025 3:07:16.6 PM GMT:ERROR:conversion_resource.cc(68)] Failed to load and parse nnqccijfhvzwyrxpxwjrpmynaiazctqb conversion resource
[Aug 07, 2025 3:07:16.6 PM GMT:ERROR:conversion_resource.cc(68)] Failed to load and parse nnqccijfhvzwyrxpxwjrpmynaiazctqb conversion resource
[Aug 07, 2025 3:07:17.3 PM GMT:ERROR:get_ui_cards.cc(122)] Unexpected status code: 429
[Aug 07, 2025 3:07:53.5 PM GMT:ERROR:conversion_resource.cc(68)] Failed to load and parse nnqccijfhvzwyrxpxwjrpmynaiazctqb conversion resource
[Aug 07, 2025 3:07:56.6 PM GMT:ERROR:creative_new_tab_page_ads_util.cc(123)] Successfully saved creative new tab page ads
[Aug 07, 2025 3:07:56.6 PM GMT:ERROR:creative_new_tab_page_ads_util.cc(108)] Successfully saved creative set conversions
[Aug 07, 2025 3:07:56.6 PM GMT:ERROR:conversion_resource.cc(68)] Failed to load and parse nnqccijfhvzwyrxpxwjrpmynaiazctqb conversion resource
[Aug 07, 2025 3:07:57.4 PM GMT:ERROR:refill_confirmation_tokens.cc(198)] Failed to get signed tokens
[Aug 07, 2025 3:07:57.4 PM GMT:ERROR:user_rewards.cc(87)] Failed to refill confirmation tokens
[Aug 07, 2025 3:23:11.3 PM GMT:ERROR:rewards_service_impl.cc(238)] Restarting engine process after disconnect

What Operating System and Brave version are you using? (Menu --> About Brave)

Brave 1.81.131 (Versão oficial) 64 bits

Chromium: 139.0.7258.66
Windows 11 Home version 24H2

Who is your verified custodian? (Uphold/Gemini/bitFlyer)

Uphold

Are you in a supported region? (see here for list of supported regions)

Yes

2

Hello! Please submit your issue below and we can review. Thank you

https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

3

Thanks, ticket opened

4

Not working yet. After one month waiting for changes in value. I will wait until 08 Sept when next payiment will be done.

5

Thank you Evan123, after I sent a message here I was able to see and update in the value in my wallet.