Description of the issue:
Sync chain is empty, so I cannot add my other laptop. QR code is unavailable
Steps to Reproduce (add as many as necessary): 1. 2. 3.
Reproduces how often: Every time
Brave Version(See the About Brave page in the main menu):
Version 1.38.117 Chromium: 101.0.4951.67 (Official Build) (64-bit)
Type of devices currently running on the Sync chain in question:
Win 10 64bit
Additional Information:
@Mattches please help
Hi
@Marynarz_x3 Tell me what you see when you open this brave://settings/braveSync/setup
iF you seen nothing, try the following:
@Marynarz_x3,
Before messing with flags, you first need to start a Sync chain on one device, then add your others. You’re saying the “QR” code is unavailable — on what device are you attempting to view the QR code? Can you please elaborate on how you tried to set Sync up initially?
I had a sync code set up, already 2 machines are linked. I am trying to add a third machine to the sync code. When I select “View Sync Code” the box is blank, word count is 0.
With the QR code, its on the same screen as the blank sync code, I click view QR code and the message says “There was an error displaying the QR code, please refresh and try again.”
I dont need the QR code, I just think the error is related.
Thank you for your help @Mattches
@CerealLover
The flag for Sync V2 is set to DEFAULT
When I go to brave://settings/braveSync/setup i see two machines on the list. I want to add the third, but I am unable to because the Sync Code is blank. Word count is 0.
@Marynarz_x3,
To be clear, when you say
Does this behavior happen on both of the other devices that are already added to the chain?
@Mattches Yes, both machines on the sync list have an empty box
@CerealLover Looks exactly the same.
Can you please open the QR and/or the Code words window again, right-click on it then select Inspect from the content menu, then click on the Console tab in the dev tools window that appears and send a screenshot of any output in the console window here?
Hello @Marynarz_x3 ,
It looks sync stuck in some the weird state.
On the page brave://settings/braveSync/setup is the device list displayed or it is also empty?
And could you please provide the screenshot of brave://sync-internals/ ?
We ask for it in almost each sync-related problems topic, because it indeed has a lot of helpful details.
Thanks.
Thanks @Marynarz_x3 ,
From the sync-internals screenshot I see that Sync Feature Enabled false , which normally would mean that sync is not turned on. I will look why that might happen, with the normal flow that shouldn’t like it is.
Don’t want to hijack but adding I am experiencing the same issue and have followed the steps outlined in the thread. My output also says Sync Feature Enabled False even though I do see my other devices synced and set the flag from default to enabled.
@websuperman,
Can you please tell us some additional details about your issue? Number of devices on your chain, what OS you’re using, Sync internals screenshot, etc?
FYI. I fixed it by leaving the sync chain on the device that wasn’t working properly and then rejoining the sync chain. I had to rejoin a few times before it would actually take hold but now seems to be working properly.
Thank you. Seems to have worked for me too. I left the sync chain, and started a new one and now resynched all 3 laptops.
