Desktop Brave VPN won't connect, says session expired.... But won't allow me to refresh or to reconnect

Browser Support Firewall + VPN
,
1

Please provide us with the following information. Note that most users will be redirected to our Premium support form for assistance with VPN issues, as providing support may involve sharing sensitive information that should not be made public.

Type of device (Desktop, iPhone/iPad, Android phone, etc.):

Brave version:

Detailed description of the behavior:

I just started using Brave again recently. I have used it in the past so I am familiar with how it works. Today my VPN won’t reconnect. It says the session expired, please log in to reconnect. I do that and it won’t refresh. It won’t connect. It won’t do anything. and I’ve literally tried everything I’ve read, short of uninstalling and reinstalling the browser. Nothing works… I’m still on my 7-day trial, so IDK what’s going on. But if it keeps this up, I will cancel my subscription. And getting ahold of someone has become a lot harder than when I used Brave Browser in the past. While this is my first time using the VPN, I am familiar with how it works. So there’s literally no reason for it to stop working after 5 days, and then won’t allow me to reconnect. Please help. I’ve done everything…

2

@Jinksb86,
Can you please submit a ticket to us on our support form here:

It’s worth noting that we’ve seen an uptick in users encountering this issue recently and the team is taking a look at this time.

3

Already did. “Your case number for this ticket is 295897” If that helps at all. Thank you in advance.

4

Also I did uninstall and reinstall and it’s still not wanting to connect.

5

@Jinksb86,
It looks like you have a support team member assisting you on the ticket already. :ok_hand: