Cross site tracker blocks Ancestry service

Brave Browser Web Compatibility
1

I use Ancestry which, when looking at DNA, automatically uses a 3rd Party service but when i try and access it i get the error “This site can’t be reached: discoveryui-geneticfamily ’s server IP address could not be found.” and suggests
Try:

If i turn Block cross-sites trackers off it works
Can i add exclusions to allow sites like this

2

Can you copy/paste the site-trackers from sheilds?

3

Took the liberty of assisting

image

Sorry if it looks a bit cut off, but my guess it’s blocking the Javascript due to the file extension.

Hope this helped

-AASB

4

Thanks for this, how did you get these, i couldn’t figure out where to find this. All i see is this

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5

@John.Hawkins per site shield settings is Brave icon at URL bar. :slight_smile:

support.brave.com for more help articles.

6

Okay, pushed out a potential fix. re-check in the next 24-48hrs. Lemme know if it helps/doesn’t help

7

Thanks for that, will do
John

8

Still can’t access thrulines in Ancestry when “block site trackers” is turned on. Works fine when off

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9

I do have the latest version of Brave
Version 1.1.23 Chromium: 79.0.3945.88 (Official Build) (64-bit)

10

Have adjusted the whitelist, if this doesn’t work… then it’s not site-trackers. Give it 24-48hrs.

11

Thanks Ryan, appreciate your help

John