Description of the issue:
When logging to bestbuy.com with the correct credentials, I get a "login credentials does not match our records " error. If I tried to login using Firefox or Chrome it forces me to renew by password. After renewing my password using Firefox or Chrome, I can then login using Firefox or Chrome successfully. Then I try logging in with Brave and the same error happens. This is true whether I have Shields On or Off. There seems to be no pattern.
Exact URL of the website in question:
https://www.bestbuy.com
Did the issue present with default Shields settings? (yes/no)
It happens with Sheilds is ON or OFF
Does the site function as expected when Shields are turned off?
NO
Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):
NO
Does the site work as expected when using Chrome?
yes
Brave version (check About Brave):
Version 1.24.85 Chromium: 90.0.4430.212 (Official Build) (64-bit)
running on Zorin OS
@xdonu2x,
Can you please try clearing cache/site data for bestbuy.com and try again? I would also recommend turning Shields up and changing the cookie protection setting to Allow all....
To clear cache data from Bestbuy.com:
- Visit the site
- Click the “lock” icon in the address bar
- Click
Site settings then Clear data
Make sure you refresh the page before trying again.
Sorry, I forgot to mention I did clear all history data as well.
Yes, I cleared everything
@xdonu2x,
Thanks for confirming.
I’m curious if you try creating a new temp. browsing profile and logging in using that profile if you get the same results?
@Mattches
Thanks I will try that. I also would like to add that I also disabled all extensions yet I still have the issue. Like I said I had done a lot of different combinations but it doesn’t seem to have a pattern.
I will try what you suggested on the profiles.
@Mattches
Ok just tried your suggestion with the new profile. With Shields UP, Trackers & ads blocked (Standard), Connections upgraded to HTTPS, Scripts blocked disabled, Cross-site cookies blocked, Fingerprinting blocked (standard).
Same issue.
Can you try opening the dev tools console window (Menu --> More tools --> Developer tools, select the Console tab) and try logging in again? Then share a screenshot of the output int he console window here.
@Mattches
Nothing happened when I tried logging in. The console screenshot was when the login page was loaded.
@Mattches
Here is an expanded view of the errors :
Hey, try adding @@||tmx.bestbuy.com^ into brave://adblock, clear cookies and reload main page.
@fanboynz
Thanks that seem to solve the issue for me. Can you explain what was going on?
Fingerprinting users during the login. will need to investigate more
@fanboynz
Gotcha. Thanks again. I have another issue. I will create a new post
Noticed Firefox won’t login, private mode seems to work. But standard mode isn’t.
