I’m adding my two cents too, seeing how people that post their Ticket numbers here seem to get a reply. I did open a ticket (199663) on Friday 9th June, having the same issue as everyone on this topic.
I checked on Upholds side everything is working on their end, account is still verified and all.
I hope someone can help me out with this.
Thanks.
I got resolution from brave. I think people just need to try getting help. I agree the flagging process is rough but worth trying to get it resolved. Definitely needs improvement. Mass flagging people is bad for braves future. If you don’t have users it doesn’t work. A thought, if bat payouts is an issue brave should evaluate the system to maybe put a cap on large amounts of bat. I mean it should be within reason how much a person gets. Example, getting 1k bat a month is def really high for one person. I don’t think a normal user would ever reach that. Better than flagging. thanks brave community for the help
Well, the issue is that some of us actually got a negative answer, no detail provided how our browsing habbits are not a “normal activity”, closing any chances to keep using the rewards.
I would try again. I think us talking about this type of problem could eventually or sooner change that. I am thinking brave needs to hear from us more to realize that it is bad to flag normal usage users. Some of the people in your situation brought up really good reasons to reconsider lifting the flag. You were one of them.That is my point.
Nobody is going to help you. You can read here there are a lot of people affected by the lack os rewards. Brave knows it but they don`t do anything to solve it.
The timing is ironic, an hour after your reply I did receive the missing BAT on my uphold account. I did ask for a status update via email and posted here yesterday, it looks like trying to push it up the line is required.
I also work in support although for a small company of 500 people.
Even if I don’t like it we are in a situation where we only had time to work the escalated tickets. The directors/managers were escalating everything that we ended with a backlog, this had the effect that everyone started escalating theirs too. Those who didn’t were left behind, I don’t like it but as they told me " it’s not my cheese"
In my experience this was due to having a too small support team and the executives didn’t want to hire more.
My rewards for May, did not arrived to my verified Uphold wallet too
Ticket number: 200809
I also have no received my rewards for may and have submitted a ticket Number 200412
That’s not a fair point when you can see a few posts up that I mention they investigated and solved my ticket - lemst075 too now it seems. Also here’s another one (thank you Brave). So some tickets are resolved. I can only guess that some cases are more straightforward than others to investigate.
Agreed. Brave is trying here. Saying no help is coming is just untrue.
Ok, pero a mi me han respondido que mi cuenta ha sido marcada sin motivo alguno, luego a mi me los van a dejar de pagar por capricho.
I’ve sent a new ticket : 202484
This time about the flagged account, not about the non-payment of the may rewards.
Hopefully this will help with the situation, nonetheless my hopes are low.
It seems to me that might be an automated response, and it might be worth following up on your ticket to ask them to investigate.
Hope it helps. Give them some time, they have a lot of tickets right now and it took a good week for mine to be dealt with. If the flag/restrictions get lifted they will credit your May earnings into Uphold/Gemini.
My ticket opened on 12 Jun is 200395
Still no answer received or BAT (related to May rewards) received in my Uphold account
Cheers
Claudio
Two things:
If you are still waiting to get a response to a ticket, please check out Still waiting on ticket response? and post info there.
If you want more info on people having been flagged, check out PSA: Current Rewards Issues (June 2023) *UPDATED*