Brave rewards disappeared from browser

Brave Rewards Rewards Support
1

Briefly describe your issue:

Brave rewards disappeared. I went to Brave Rewards and tried to log in. There was a popup about my account being flagged. Now, I cannot log in and cannot verify my rewards.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10

Version 1.37.111 Chromium: 100.0.4896.79 (Official Build) (64-bit)
(https://brave.com/latest/)

Is your browser wallet currently verified? (yes/no)
It was and now it is not.

What date did you verify your wallet?
unknown

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
n/a

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes

2

brave://rewards-internals shows wallet is no longer connected.

3

@Mattches @steeven do you have any idea what may have happened and why my wallet is no longer linked? Thanks.

4

Please send me a DM with your wallet payment ID, found on your brave://rewards-internals page.

Thank you.

5

DM sent. Sorry for the delay.

6

A mi me esta sucediendo algo similar en la tablet. Recompensas desaparecen periodicamente. Incomprensible.

7

@Mattches , my wallet is still not connected.

8

I linked my Gemini wallet, and that worked. Of course, there is zero BAT in there, since I had been using the Uphold wallet. The time I noticed this problem, there was a strange message about my account being flagged. That’s when the issues started.

9

Submitted a support ticket at the request of @steeven

10

Looks like Brave support got me taken care of. Thanks @Mattches, @steeven, and Brave Support!