Hi Brave Support team,
I am experiencing an issue where the Brave app closes unexpectedly right after launch on my mobile device. It won’t stay open long enough for me to use it or access any settings.
Details:
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Device: Samsung Galaxy A32
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OS Version: Android 13 (One UI)
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Brave Version: Latest version available on Google Play Store
Steps taken so far:
- I cleared the app cache and stored data before uninstalling.
- I performed a complete reinstall of the app, but the issue persists.
- Updated Android System WebView and Google Chrome via Google Play Store.
Could you please help me troubleshoot this issue or let me know how to gather crash logs if the app closes immediately?
Thank you!
Out of curiosity, can you try downloading the Brave Beta build from the app store and tell me if you are able to launch it or if the same issue occurs?
Hi,
Yes, I already tried installing Brave Beta from the Play Store, but unfortunately, the exact same issue occurs—it crashes immediately upon opening. In addition, I tried several troubleshooting steps suggested by Gemini, including:
Clearing app cache and storage data.
Uninstalling and doing a clean reinstall.
Updating Android System WebView and Google Chrome.Restarting the device.
None of these steps resolved the crashing. Please let me know if there are any additional diagnostics or crash logs I can generate to help you investigate.
Thanks!
@Josue.Trussi thanks for testing. I’ve brought this case up with the team to get more eyes on it. In the meantime, I know it’s a hassle but if you don’t mind, can you also try downloading and running the Brave Nightly build? Should be available in the Play Store. Typically crash fixes land in Nightly first (which I wasn’t considering before suggesting Beta) and I’d like to see if whatever is causing this for you is fixed in Nightly.