Hey @vampyren, sorry we missed you before. I re-opened your old thread and dropped a reply in there for you.
@rficasa thanks for your feedback! We’ll take it into consideration. We are a small team and are always doing our best to get to everyone in a timely manner. Without the assistance of community staff and volunteers, our jobs would not be possible (we are a 3 man team responding to 1000’s of threads a month across multiple channels). This is why we are not able to implement a ticketing system at the moment. However, as our community scales we are most certainly looking into how to address the greater volume and to make sure nobody gets missed. 
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Thanks allot @Asad! Appreciate it. Its so annoying that i have to look up the password each time in my password manager for this. Have like 30 char passwords
Didnt realize you guys had such a small team considering how much buzz there is around the browser and all. I would still recommend Jira helpdesk. I used it myself in my projects and it can help allot with prioritization, removing duplicate and bring some sanity into the chaos
Hopefully you will get more budget to expand. Thanks again!
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Yes you are good to make the points you have made. I agree with what you say.
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And it is important that users understand that a small-ish size team of techs, are doing an excellent job in trying to assist everyone in using Brave. Good job guys!
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