BAT rewards missing after connecting to Gemini wallet

Brave Rewards Rewards Support
1

Briefly describe your issue:
My BAT rewards are missing after connecting to my Gemini wallet about a month ago. New rewards are appearing in wallet since connecting

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10, Version 1.34.80 Chromium: 97.0.4692.71 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
Not sure of specific date. Around 12/15/2021

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
N/A

2

Can you please send me a DM with your wallet payment ID found on your brave://rewards-internals page so I can take a closer look?

Thank you.

3

Hi. I know you support guys are busy, but I haven’t heard back in close to a month, so I just wanted to check and see if there was any update. My BAT still has not appeared in my Gemini wallet, but I am receiving new rewards as expected.

If it helps at all, I do think I disconnected and then reconnected my wallet shortly after connecting the first time and noticing my tokens weren’t transferring. I wouldn’t be surprised if this is the cause of the problem. If you need any additional information from me, please let me know.