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Description of the issue: How can this issue be reproduced?
All my saved password got delete
All the login in brave got reset
When close brave the entire screen got dark for a sec
Expected result:Don’t delete my password ever again
Brave Version( check About Brave):Lastest
Additional Information:This is the second freakingtime and you will make sure that it’s not gonna happen ever fucking again.
I’m not sure I have enough details yet to give you a clear answer. For example, in the tags you listed multiple operating systems, and when asked for the specific version of Brave, you put “latest” instead of the exact version number. Having that info would really help narrow things down.
From what I can tell, passwords would only disappear under a few conditions:
They were deleted (manually or unintentionally).
Some other app or program removed them.
Something on your OS crashed or became corrupted, which broke the encryption key. In that case, the passwords are still there but can’t be accessed.
Since you mentioned this has happened before, it may be worth thinking about backups and whether you’re using sync. Those are the best safeguards against losing data if something goes wrong again.
As for making sure it “never happens again,” I don’t think that’s something anyone can promise. A lot depends on your setup and the programs running on your system. If the same conditions repeat, it’s possible the same issue could come up again.