Hi, Welcome to the Community!
For future reference… Here are some Community Guidelines & Tips (slightly revised by me) BEFORE posting, please:
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Observe and adhere to the Brave Community Code of Conduct, as found here: https://community.brave.app/faq
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Search the Community to see if anyone else has already posted or resolved the same issue you’re having. You can do so by clicking the
Magnifying Glassat the top right. To get better information using the search, you can click on the filters icon to the right of the pop-down search field and/or go here: https://community.brave.app/search and customize the search for better results. e.g. Using theSort By:Function forLatest Postis helpful for issues that people are currently discussing. -
Ensure that you’re posting in the appropriate # CATEGORY — Navigate the main page of the Community, on the left side you will see several categories to choose from, if you are unsure, you can go INTO a category and read the PINNED
About _X_ CategoryTopic for more info. -
To go with that also # TAG your posts (e.g. windows, ios), with the most appropriate tags.
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Finally, when you are ready to create a New Topic, PLEASE fill out the TEMPLATE that should automatically populate for your issue, ASSUMING, you followed Step 3 above
NOTE: “Uncategorized” Topics (ones opened outside of a category) do not have a template, so again, please ensure you’re posting to the right category.
That way when you are looking for troubleshooting assistance it is much easier for both you, the user, and the support agent(s) (either Brave Employees or other helpful Brave user volunteers) to have as much information as possible and to support you most efficiently and resolve your problem in a timely manner.
OTHER TIPS:
After you have created a New Topic, if you need to Add, Revise, or Edit anything, you are able to do so by clicking the little Pencil Icon at the bottom of it.
There are often times restrictions for New Users but if you are eligible and if it could be helpful, consider uploading Screenshots and/or Videos, if you ARE eligible you can do so by clicking the hard drive with the arrow pointing up within a post/Topic. If you are NOT eligible yet, consider using a third-party service to assist you in doing so.
To go along with Step 1 Above, Please also be PATIENT BUT PERSISTENT - This community receives 100s of new Topics on a weekly basis and it can become quite easy for many Topics to be accidentally overlooked and if you are not responding or no one else responds to your post the Topic will then close. So bump your post to get some attention before it is automatically closed and if you do find the Solution, mark it as so and/or share what the solution was as to help others save the hassle that you went through.
Finally, I am just a user trying to help you, I have no authority to modify other peoples Topics or Replies, but there are those that do have the ability to Close Topics and is often the case for those who give little to no information or those that don’t follow the Community Code of Conduct & Guidelines given OR fill out the supplied Templates, like the Topics found in the Examples link below. So please, for your own sake, help us, help you!