48 hours for the Brave mobile to finish

Brave Rewards
21

Thanks for your patience @Pablo0666. I’ve sent to the team for review. I will update this thread as soon as I know more.

22

Ok. Thank you for your help.

23

@Pablo0666 not sure why I never asked, but have you tried clearing cookies or clearing cache? Actually I’ve been seeing a lot of other people starting to have the same issue you are so there’s something on a bigger level but I’m still trying to figure out what it is. So I am looking to see if anyone can try that little step to see if it makes a difference. Beyond that I know Steeven had referred this over and the team is investigating.

24

I tried that the first day the problem started. Nothing changed, I’m almost a week now and Brave mobile just keeps trying to finish the process.

25

Ok, thanks for getting back on that. As I keep seeing people on different operating systems having the same issue, I’ve been trying to get it sorted out. Just didn’t have anyone check on cookies, so hoped that was it. On Android some noticed difference when they uninstalled Uphold from their phone and cleared cache. So hoped that was going to solve yours.

It’s the last day of the weekend and staff will be back soon. Hopefully they get it figured out in the next couple days, though I’m never holding my breath. With limited staff, a lot of things seem to take weeks or longer.

26

I really hope you to solve it soon. It is very annoying and does not allow linking to Uphold.

27

Also having the same connecting issue, I’ve send a message with my browser id to @steeven and @Mattches , thank you.

28

Any news? Have you heard anything yet?

29

Thanks @Pablo0666, hoping to know more by tomorrow.

30

@Pablo0666 what does your Wallet status say in brave://rewards-internals? Can you share a screenshot of brave://rewards-internals/?

31

Here:
666

32

Let me know if you need anything else. I really want to fix this already.

33

Thanks. We want the same. This is an outlier of an issue and I assure you the team is working to find the source.

Did you rename the BAT card in your Uphold dashboard by chance?

34

No. I have never renamed anything in Uphold. I have no reason to do so. Everything is by default.

35

Looks like we’ll need your logs to track this down.

  1. Go to brave://flags and enable Rewards verbose logging > Relaunch the app > Try verifying again > brave://rewards-internals Logs > download full logs

  2. Save the file, then open a DM here on Community, include the subject line `[YOUR USER NAME]_Logs, with me and attach the downloaded file to the message.

36

I don’t understand what you are asking. I went to brave Mobile and put “brave://flags and enable Rewards verbose logging”. It does not find the page. Maybe I am not understanding.

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37

Hey @Pablo0666!

@steeven meant brave://flags.

So steps would be:

  1. Go to brave://flags and set Enable Brave Rewards verbose logging to Enabled

  2. Relaunch the app

  3. Try verifying with Uphold again

  4. Go to the Logs tab in brave://rewards-internals and hit Download full log

  5. Save the file, then open a DM here on Community, include the subject line [YOUR USERNAME]_Logs, with him and attach the downloaded file to the message

38

It worked. My Brave Mobile is now linked to my Uphold and the message that it was in process has stopped appearing. The bats from the pc and the mobile are in my Uphold account. @steeven

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39

Are you still going to needthat log? I guess it should be fixed by now.

40

Awesome! Great to hear that worked @Pablo0666. Thank you @szilardszaloki!