@Agent47 It’s not only one guy. There’s @steeven and @Mattches. I mean, there’s a couple others who come and go on the forums randomly as they deal with other things too. But it is Mattches and Steeven we tend to see most actively.
And yeah, they are trying to get to all messages within a week, but it falls behind and sometimes messages get lost. This is why I say it can be good to follow-up after 7-10 days, either by tagging in a post or by sending another message. I see this is something of your follow-up.
Btw, if you didn’t see…
They are working on a lot. Your patience is appreciated. Hopefully it gets handled soon.