@pablorosatti Most likely yours is not fully complete. So what usually happens for this is:
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Incomplete address. For example, I'm not able to verify my account with Uphold - #8 by Saoiray
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Not clicking on confirmation email
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Not providing additional information needed. For example, in 2022 Uphold requires all USA residents to complete a W9 form. So even if they had been verified before, it won’t be fully open and able until form is completed.
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CDD updates. This kind of goes with #3 but sometimes they need you to send in additional documentation, such as bank statements or something.
I’m assuming your issue is the first, that you verified with them but did not complete your profile. Therefore API says you haven’t finished verification.