# Uphold failing to recognise my account is in an accessible region

**URL:** <https://community.brave.app/t/uphold-failing-to-recognise-my-account-is-in-an-accessible-region/512515>\
**Category:** Custodian Support (Uphold, ZebPay, etc)\
**Created:** [October 24, 2023, 2:19pm UTC](https://community.brave.app/t/uphold-failing-to-recognise-my-account-is-in-an-accessible-region/512515 "2023-10-24T14:19:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\
**Post date:** [October 24, 2023, 8:56pm UTC](https://community.brave.app/t/uphold-failing-to-recognise-my-account-is-in-an-accessible-region/512515/2 "2023-10-24T20:56:46Z")

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@peptidiot94 the answer to your issue is likely as stated at [Action required: connect a custodial account or your vBATs will be lost, Hungary - #4 by Saoiray](https://community.brave.app/t/action-required-connect-a-custodial-account-or-your-vbats-will-be-lost-hungary/511757/4)

It doesn’t care about you updating your address. The API goes by your passport.

> [@Action required: connect a custodial account or your vBATs will be lost, Hungary](https://community.brave.app/t/action-required-connect-a-custodial-account-or-your-vbats-will-be-lost-hungary/511757/7):
>
> Hy Helio The advice above from @Saoiray helped me. I wrote to Uphold to reupload my ID documents and now it is working. Take a try

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