# Unable to reconnect Brave Rewards to Uphold after disconnecting **URL:** \ **Category:** Brave Rewards\ **Created:** [May 9, 2022, 2:50am UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027 "2022-05-09T02:50:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 2:50am UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/1 "2022-05-09T02:50:53Z")
**Briefly describe your issue:** I had recently verified my Uphold account and received BAT from Brave Rewards yesterday, but I only received the BAT amount I had accrued since I had verified my Uphold account and not the amount I had already collected prior to verifying. A potential solution offered by Brave support suggested that I should disconnect my Uphold wallet and reconnect it, and I have attempted to do so, but this no longer seems to be possible, as trying to authorize the integration only gives me this error message: Your request is still being processed, please wait. Sorry there was a problem processing your request, please try again. **What Operating System and Brave version are you using (`Menu --> About Brave`)?** Windows 10, Brave version 1.38.111 **Is your browser wallet currently verified? (yes/no)** Yes **What date did you verify your wallet?** 04/21/2022 **Have you been able to successfully receive payments in the past?** Yes **Are you using a VPN? (yes/no)** No **Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?** Yes **Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?** N/A **Have you manually turned off Auto-contribute on all of your devices linked to Uphold??** Yes ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 10:45am UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/3 "2022-05-09T10:45:59Z")
That doesn’t make sense given that I was able to verify the wallet just a month before. ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 9, 2022, 12:01pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/4 "2022-05-09T12:01:20Z")
Are you from Turkey? Posted about 10 days ago, Brave has found an issue and has suspended custodial account connections for users in Turkey. [Wallet Connections are Temporarily Blocked in Turkey](https://community.brave.app/t/notice-wallet-connections-are-temporarily-blocked-in-turkey/384469) ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 12:24pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/5 "2022-05-09T12:24:07Z")
No, I am not from Turkey. ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 9, 2022, 12:28pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/6 "2022-05-09T12:28:20Z")
Grasping at straws steps to take: 1. Disable Brave Rewards. 2. Disable any extensions 3. Clear history/cache 4. Exit browser and reopen 5. Enable Brave Rewards (make sure auto-contrib is still disabled) 6. Try to connect to Uphold Please post an update. ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 12:42pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/7 "2022-05-09T12:42:27Z")
Before I do that, may I receive confirmation that all the BAT I have saved thus far won’t be lost? ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 9, 2022, 12:50pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/8 "2022-05-09T12:50:41Z")
They shouldn’t be… but stranger things have happened with Brave… Use the following to backup your User Data folder. You can find the file path at brave://version. You can restore it if for some strange reason you need to restore. Also, I suggest backing up the entire Brave-Browser folder separately. I backup routinely at the end of the month and periodically during the month especially if I am “experimenting” with settings and flags. Please note, you are not doing a pc reformat or Brave installation, so your BAT should be safe. This is just to provide you with general information and show you backup/restore instruction. ![LOST BATS](https://global.discourse-cdn.com/brave/original/3X/4/0/40397891b3f3fd1daa97c14fb32f06b4b1d85643.png) Source: [can i create bats backup? - #4 by CerealLover](https://community.brave.app/t/can-i-create-bats-backup/383194/4) ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 12:57pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/9 "2022-05-09T12:57:42Z")
Thank you. By disabling Brave Rewards, does that just mean disabling Brave Private Ads? ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 9, 2022, 12:58pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/10 "2022-05-09T12:58:43Z")
> [@Villicus](#): > > By disabling Brave Rewards, does that just mean disabling Brave Private Ads? Yes, that is correct. 😃 ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 1:14pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/11 "2022-05-09T13:14:29Z")
It didn’t work, unfortunately. ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 1:27pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/13 "2022-05-09T13:27:57Z")
I am from the Philippines, which is included in the list of supported regions, albeit restricted to creator contributions only. However that was never an issue to me in the past. ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 1:37pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/15 "2022-05-09T13:37:30Z")
Lame. I had connected before with no problems and I’m punished for following instructions? ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 9, 2022, 3:17pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/17 "2022-05-09T15:17:31Z")
> [@Villicus](#): > > I am from the Philippines, So sorry. I just assumed you already knew about the Vietnam and Philippines ban since it has been in place since January. If you look at the supported countries listed on the Brave Transparency page, you will see an asterisk by the Philippines entry. This is the message entered for the asterisk: - Earnings available for creator contributions only So, to recap, users from the Philippines will not be able to connect to a custodial provider but ads and earnings will still be available. You can hold earned BAT in your Rewards wallet or you can tip creators. Just make sure you keep a backup of your Rewards, preferably on an external device, just in case something happens and you need to restore you BAT. ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 3:19pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/18 "2022-05-09T15:19:37Z")
Is there nothing I can do? I verified the wallet just last month and it connected fine. I even received my BAT payout yesterday. ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 9, 2022, 3:27pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/19 "2022-05-09T15:27:47Z")
> [@Villicus](#): > > Is there nothing I can do? Not that I am aware of. Sorry. 🙁 > [@Villicus](#): > > I verified the wallet just last month and it connected fine. A few other users have also reported this. I do not know why you were able to connect and get a BAT deposit. If I had to guess, I think it may be a temporary regression, or even a new issue, due to all the payout issues and fixes lately over the last couple months. I’m pretty sure if it is a regression, or a new issue, it will be addressed and users will no longer be able to connect to a custodian account provider. Sorry. ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 9, 2022, 3:43pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/20 "2022-05-09T15:43:38Z")
An incredibly disappointing turn of events, then. ---
**Author:** ![rudeb0t](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@rudeb0t](https://community.brave.app/u/rudeb0t)\ **Post date:** [May 10, 2022, 1:49am UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/22 "2022-05-10T01:49:14Z")
I’m from the Philippines as well and I had been wondering why my Gemini wallet was disconnected sometime around February and I haven’t been able to reconnect since then. It’s disappointing and frustrating to finally find out why this happened. The “transparency page” is not exactly transparent about the reason why it says “Earnings available for creator contributions only”. I’m getting all these ads, Brave is getting paid for it. But I’m getting “rewards” that I can’t really use for anything besides spending it on “Tips”. If this is going to be the case for all eternity then I’m done with Brave Rewards. ---
**Author:** ![DavitoCent](https://avatars.discourse-cdn.com/v4/letter/d/f6c823/32.png) [@DavitoCent](https://community.brave.app/u/DavitoCent)\ **Post date:** [May 10, 2022, 2:44am UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/23 "2022-05-10T02:44:40Z")
Necesito ayuda porque sincronizo mi billetera de uphold y lastimosamente una de las pcs donde lo tenia dejo de funcionar y ahora no me puedo volver a reconectar quien me puede ayudar para que lo pueda hacer nuevamente ---
**Author:** ![Villicus](https://avatars.discourse-cdn.com/v4/letter/v/d9b06d/32.png) [@Villicus](https://community.brave.app/u/Villicus)\ **Post date:** [May 10, 2022, 4:47am UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/24 "2022-05-10T04:47:05Z")
I would hope they would bring it back to the PH eventually. ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [May 10, 2022, 1:08pm UTC](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027/25 "2022-05-10T13:08:16Z")
> [@rudeb0t](#): > > It’s disappointing and frustrating I agree, I would be totally frustrated too! I hate that helpless feeling you get when you can’t do a darn thing to change something that is unfair to good people just because of some bad actors. > [@rudeb0t](#): > > The “transparency page” is not exactly transparent Agreed again! I think Brave should explain this better. It is confusing. I don’t know why they don’t put a more on point reference. > [@rudeb0t](#): > > I’m getting “rewards” that I can’t really use for anything besides spending it on “Tips”. If this is going to be the case for all eternity then I’m done with Brave Rewards. Brave does have plans to implement other uses for BAT, but right now it looks like everything is geared towards transferring Rewards to a centralized exchange first. Maybe that will change and they will put in other uses for Rewards besides tipping. Who knows. I hope so. This would be more equitable for users who are banned through no fault of their own. Brave Article: [https://brave.com/state-of-the-bat/](https://brave.com/state-of-the-bat/) [Next page](https://community.brave.app/t/unable-to-reconnect-brave-rewards-to-uphold-after-disconnecting/390027.md?page=2)