# Unable to log into Uphold account through Brave Rewards **URL:** \ **Category:** Custodian Support (Uphold, ZebPay, etc)\ **Created:** [February 24, 2024, 12:51am UTC](https://community.brave.app/t/unable-to-log-into-uphold-account-through-brave-rewards/533218 "2024-02-24T00:51:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Dajex16](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@Dajex16](https://community.brave.app/u/Dajex16)\ **Post date:** [February 24, 2024, 12:51am UTC](https://community.brave.app/t/unable-to-log-into-uphold-account-through-brave-rewards/533218/1 "2024-02-24T00:51:35Z")
**Briefly describe your issue:** > I am currently unable to link my Uphold account to my Brave Rewards. Every time I attempt to log into Uphold, I receive an error that keeps telling me that it is still being processed (even though I created the account months ago). **What Operating System and Brave version are you using (`Menu --> About Brave`)?** > Version 1.63.162 Chromium: 122.0.6261.69 (Official Build) (64-bit) **Is your Brave Rewards Profile currently verified? (yes/no)** > Yes **What date did you connect a your Brave Rewards Profile?** > Unsure, but believe it’s been over 2 months. **Have you been able to successfully receive payments in the past?** > No **Are you using a VPN? (yes/no)** > No **Are you in a supported region ([see here](https://support.brave.com/hc/en-us/articles/6539887971469-Supported-regions-for-verifying-Brave-Rewards-with-a-custodial-account-provider-) for list of supported regions)?** > Yes **Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?** > Using Brave on PC **Have you fully completed [Uphold’s CDD](https://wallet.uphold.com/customer-due-diligence) requirements?** > I believe so. ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [February 25, 2024, 3:35pm UTC](https://community.brave.app/t/unable-to-log-into-uphold-account-through-brave-rewards/533218/2 "2024-02-25T15:35:02Z")
Split this topic on February 25, 2024, 3:35pm UTC 4 posts were merged into an existing topic: [Aggregate Topic = Uphold Connection Error: Try again later](https://community.brave.app/t/aggregate-topic-uphold-connection-error-try-again-later/533492) ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [February 25, 2024, 3:35pm UTC](https://community.brave.app/t/unable-to-log-into-uphold-account-through-brave-rewards/533218/3 "2024-02-25T15:35:02Z")
Closed on February 25, 2024, 3:35pm UTC