Unable to add a new device to the sync chain

[Giovanni_T]

Hi, as you may know it is no longer possible to add new devices to the sync chain because:

1. The button to start the camera and scan the QR code no longer appears;
2. There is no longer even the possibility to directly enter the code of the device to synchronize…

Below is a screenshot of what is displayed on the phone:

Why?
When will you solve this problem?

Thanks

[Saoiray]

@Giovanni_T

Why?

Because your device is on a sync chain already. You can’t add it to yet another chain. You can use another device not on a sync chain to scan its code and be the same. Otherwise you need to leave the sync chain on your phone and go to join an existing.

Helpful Info & FAQ for Brave Users

Can’t Scan QR Code or Enter Sync Phrase This issue happens because you’ve accidentally created two different sync chains. Sync chains can’t be combined, so you’ll need to leave the sync chain on one of your devices. Step 1: Check if you’re in a sync chain Go to your sync menu. If you’re in a chain, it will look like this: [image] Scroll to the bottom. If more than one device is on the list, they’ll be displayed here: [image] Step 2: If you’re not in a sync chain If you’re not in a sync cha…

[Giovanni_T]

Thank you very much for the support