# Unable to access Gmail settings. Gmail thinks it's in offline mode, can't empty trash folder

**URL:** <https://community.brave.app/t/unable-to-access-gmail-settings-gmail-thinks-its-in-offline-mode-cant-empty-trash-folder/80056>\
**Category:** Desktop Support\
**Tags:** windows\
**Created:** [September 3, 2019, 6:49pm UTC](https://community.brave.app/t/unable-to-access-gmail-settings-gmail-thinks-its-in-offline-mode-cant-empty-trash-folder/80056 "2019-09-03T18:49:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rrice2004](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rrice2004](https://community.brave.app/u/rrice2004)\
**Post date:** [September 3, 2019, 6:49pm UTC](https://community.brave.app/t/unable-to-access-gmail-settings-gmail-thinks-its-in-offline-mode-cant-empty-trash-folder/80056/1 "2019-09-03T18:49:47Z")

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**Description of the issue:**  
**How can this issue be reproduced?**

1. Log into Gmail. Click the Gear icon to access settings.
2. Currently in Brave, icon does nothing.
3. Deleting trash states, Gmail can’t empty trash in offline mode.

**Expected result:**  
Being able to access the Gmail settings.  
Being able to empty trash folder.

**Brave Version( check `About Brave`):**  
Version 0.68.132 Chromium: 76.0.3809.132 (Official Build) (64-bit)

**Additional Information:**  
Windows 10 1709 Build 16299.1087

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**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\
**Post date:** [September 3, 2019, 7:06pm UTC](https://community.brave.app/t/unable-to-access-gmail-settings-gmail-thinks-its-in-offline-mode-cant-empty-trash-folder/80056/2 "2019-09-03T19:06:05Z")

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@rrice2004,  
Try clearing site/cache data for gmail, then re-authenticate and try again.  
You can clear this data by going to gmail:

1. click the `"lock" icon --> site settings`
2. `Clear site data`

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**Author:** ![rrice2004](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rrice2004](https://community.brave.app/u/rrice2004)\
**Post date:** [September 3, 2019, 9:20pm UTC](https://community.brave.app/t/unable-to-access-gmail-settings-gmail-thinks-its-in-offline-mode-cant-empty-trash-folder/80056/3 "2019-09-03T21:20:55Z")

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Literally after posting this it, it cleared itself. I’ve cleared the cache and reset the settings again. So far so good

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**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [October 3, 2019, 6:49pm UTC](https://community.brave.app/t/unable-to-access-gmail-settings-gmail-thinks-its-in-offline-mode-cant-empty-trash-folder/80056/4 "2019-10-03T18:49:56Z")

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