A family member of mine purchased the Brave vpn+firewall free trial service but had a problem canceling the subscription and therefore could not cancel it please help
Type of device : Android
Brave versiyon: 1.73.101
@MirzaBey as it happened on Android you typically would need to request a refund through Google Play.
But go ahead and complete a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831
as well. Do note the section asking for an invoice number can be left blank.
There was a mistake, I am very sorry. If you could help me, I would be very grateful.
@MirzaBey as instructed. If you request a refund or whatever through Google Play it generally will process with no issues. This is typically independent of Brave.
But if you need Brave’s support, then you should create the ticket via the link I mentioned earlier.
Do this and they will do the best they can to make sure you are assisted. Just be mindful we’re currently in the middle of the holidays and end of the year, so I do not know how quick their responses will be.
hello, I also have a problem with brave vpn it is a annual subscription, but my brave browser made a subscription on it’s own. I went through a lot of emails from google play support and to my cash app(GCASH) for the refund and made nothing to refund my money, I already did an cancel subscription, and a few minutes ago, an email was sent to me from google support and said I must contact the developer to google playstore for my refund, when I was about to reach out for the developer for brave, an issue was on notice that my brave browser is not compatible “anymore” with my device, I am using the browser for a long time why would that happen? please help!!
Hey @kylesamaniego14 - What version of Android are you using? You may be outside of the system requirements. https://support.brave.app/hc/en-us/articles/360021357112-What-are-the-system-requirements-to-install-Brave
Send an email to user-support@brave.com or submit a ticket to https://support.brave.com/hc/en-us/requests/new and we can look into your Play Store subscription request. Thanks!
Hello. I already made and email to user-support@brave.com. please do not pass me to any links or anything to make me another message or email to resolve the problem. PLEASE I MADE AN EMAIL TO YOUR USER SUPPORT. FIX IT IMMEDIATELY AND REFUND MY MONEY. THANK YOU
SEND ANOTHER e-mail message to Brave Support at user-support@brave.com
INCLUDE in the e-mail message: The link for the reply that Brave team member @Evan123 made, above; use the exact character string:
https://community.brave.app/t/transactions-made-on-my-card-without-my-knowledge/588192/6
PLACE your Brave Community name kylesamaniego14 in the e-mail message Subject line and in the e-mail message body.
ALSO PLACE the Brave Community topic NUMBER in the e-mail message Subject line:
Re Brave Community Topic 588192 and member kylesamaniego14 - Requesting Refund
And re your:
“an issue was on notice that my Brave Browser is not compatible “anymore” with my device”
RESPOND to the request made by Evan123:
What version of Android are you using? You may be outside of the system requirements. https://support.brave.app/hc/en-us/articles/360021357112-What-are-the-system-requirements-to-install-Brave
hello, I already sent an email user-support@brave.com please see it immediately. thanks!
HELLO, PLEASE IF YOU WILL SEND ME AN EMAIL PLEASE DO NOT SEND THE SAME EMAIL. Thank you.
also, can you send me an email of my invoice/ receipt no.? the GPA. 123456 format does not work with your help center. Thanks.