The rewards disappear and never arrive

Please read through our Help Center articles before opening a topic.

Rewards Help Center

Monthly Rewards Payout Status

If you have a payment issue please submit a ticket to us directly.

Hello, at the beginning of each month, my advertising rewards disappear and don’t appear in my Solana account, which only receives them for seven days. The rewards for the rest of the month don’t appear, and this has been happening for two months. Please help me resolve this issue.
I use Windows 10
Brave is up to date
Brave 1.84.141 (Official Build) (64-bit)
Chromium: 142.0.7444.176
My Solana account : 5tyh9u5JeKZuSiSywFuZDbevBwrVCyteCUpkgVwifB4E
I’m from a supported area and everything is normal.

Please fill out the template below:

Briefly describe your issue:

What Operating System and Brave version are you using? (Menu --> Help --> About Brave)

Who is your verified custodian or self-custody? (Uphold/Gemini/bitFlyer/Solana)

Are you in a supported region? (see here for list of supported regions)

You’re contradicting yourself here, @GoldenRatio. Is it you aren’t receiving your payments or is it that you are receiving it but have an incorrect perception on how much you should be getting?

Umm, the only thing we have is the Ads Viewed counter for the current month. Obviously when it goes from one month to another, it resets. This is to be expected.

Again, you’re saying this weirdly. To make sure you understand, we view ads from the very first to the very last day of each month. Then it reconciles on the servers and gets sent out. The payout date is around the 8th of each month.

So when you speak about “seven days”, I’m guessing you are referencing this period when the whole payout occurs. Such as around December 8 the payout for all of November’s earnings is paid.

Thank you Saoiray and sorry for the delay. What is added to the account is only the profits of seven days, not the profits of the entire month.

I’ve noticed that the profits have started being added to my account, but only for one month. I don’t know if it was December or November.

Please clarify if there is a way to see the details of earnings being sent to a Brave browser wallet.

Payouts are made once a month to your account. You can see the last two month’s deposits below. These payouts are for the entire month. https://solscan.io/account/5tyh9u5JeKZuSiSywFuZDbevBwrVCyteCUpkgVwifB4E#transfers

Okay, Evan, thank you.

1 Like