Hello! The Brave Rewards icon and menu item are missing on my Android device. I am in Croatia (supported region). My system locale is set to Croatia and time is correct. Please help me enable this feature.
Hello - Please see a list of unavailable regions for Brave Rewards.
https://support.brave.app/hc/en-us/articles/6539887971469-List-of-supported-regions-Payout-accounts
@Evan123 what does that have to do with it?
“Thank you for the reply. The main issue is that the Rewards icon/menu is completely missing from my UI, even though I am in Croatia. I cannot even start the onboarding process. Could you please tell me what information you need to investigate why my app thinks I am in an unsupported region?”
@Vadim2 so after looking more, it was pointed out that your screenshot shows Russian language. On Android the locale is often decided by your language as well. To use English as an example, they’ll have things like English-US, English-IN, or even like English-GB. The language is obviously the first part but it is then tied to the country.
The assumption here is that your OS is reporting you’re from Russia due to your settings. I know you mentioned that your locale is set for Croatia, but this is at least a thought for the moment.
If it is seeing you as being in Russia then it would have you as being in a jurisdiction where Rewards is completely unavailable. And I guess as such, it would not appear as an option to you anywhere.
“Thank you, Saoiray! That makes a lot of sense. I am indeed using Russian as my system language, but I am physically in Croatia. I will try to change my system language to English to see if the Rewards icon appears. I will let you know the result shortly.”
"It worked! Changing the system language to English immediately made the Rewards icon appear. I am now in the process of connecting my account. Thank you so much for the help!”
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