Hello Brave Support team,
I am reaching out because I received an email stating that I am not eligible for this month’s payout due to “internal policies.” However, my brave://rewards-internals page shows that my account is still “Connected” and my status is “Valid.”
I did use a VPN once or twice recently without selecting a specific country, which might have caused some connection issues. Looking at my Rewards Log, I see several errors that seem to confirm network interruptions during the payout period:
-
net::ERR_INTERNET_DISCONNECTED -
Failed to fetch issuers -
Unexpected status code! (HTTP -1)
My Details:
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Rewards Payment ID:
0a8ac018-8802-5792-9086-5fdd6b56e68a -
Rewards Country: FR
-
Account Type: Solana (Connected)
Since my account is not “Flagged” in the internals, could you please look into my case to see if this was a false positive or a technical sync error? I have now disabled my VPN to ensure a stable connection for future cycles.
Thank you for your help.
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