Rewards message disappeared but 0 BATs was credited

Brave Rewards Brave-Ads Support
,
1

1. Are you using a VPN? Yes, ProtonVPN.

2. Are you in a supported region? Yes, Italy.

3. Is your Brave Rewards profile flagged? No, it says “Valid” in brave://rewards-internals.

4. Have you ever been able to receive payouts before? Yes, once in March, but only 0.33 bats, I opened my wallet in February.

5. Description of the issue:

Hello, my Brave Rewards payout message disappeared but no BAT was credited to my Solana wallet, I’m talking about the April payout. Checking my rewards-internals logs, I see multiple critical errors: - ‘Failed to refill confirmation tokens’ - ‘Failed to fetch payment token’ - ‘Unable to retrieve Solana account balance: kInternalError’

I already contacted email support (Ticket #367987) but received a generic refusal mentioning internal policies that honestly didn’t satisfy me, so I’m sorry, but I’ll insist. However, my profile is explicitly “Valid” (not flagged I think). I likely think this is triggered by my VPN usage (ProtonVPN), which by the way I installed thanks to Brave ads.

Could a moderator please explain me how do I fix these to start earn BATs and perhaps retrieve the BATs I haven’t received?

Thank you very much for your support, I’m sorry to insist and understand that you have strict policies regarding payments but I would at least like to undestand what I did wrong.
Kind Regards.

2

@alberto_andretta

Suggest that you read the following issue, starting at post:

‘Followed the rules, checked with Support first, still flagged. What did I do wrong? - #5 by Gwelwhir’

In order to acquaint you with whom to contact and also get an idea re the proceedings.

3

Thank you very much, this was already helpful.

4

@alberto_andretta

Suggest you address “at” steeven on Monday. Using the "@"symbol, as I have addressed you.

5

Sure thing, thank you for the help