Receiving ads, but no rewards on android

Brave Rewards Rewards Support
, ,
1

Briefly describe your issue:
Brave Mobile has turned on ad notifications and synched with my wallet, but it does not get any rewards for ads. Shouldn’t the amount of my pending rewards be displayed in the wallet too? I can see it on my desktop PC but also not in my mobile version.

What Operating System and Brave version are you using (Menu --> About Brave)?
Android 11; Build/RP1A.200720.012
Brave 1.29.81, Chromium 93.0.4577.82

Is your browser wallet currently verified? (yes/no) yes

Have you been able to successfully receive payments in the past? Not on mobile

Are you using a VPN? (yes/no) no

Are you in a supported region (see here for list of supported regions)? yes

Does your device pass the SafteyNet check (Android only)? yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? no

Maybe @Mattches can help? :slight_smile:

2

@enum,
Thank you for reaching out to us.
On your Android device, if you open the browser and go to Settings --> Brave Rewards --> Ads --> View Details you should be able to see your Ads Received this month and Current earnings this month (estimated)

3

Yes, unfortunately it shows me 0,00 BAT to receive and 0 Ads. Although I receive Ads all the time.

4

@enum,
Thank you for clarifying. I think that I’ll need to take a closer look at the wallet on your Android device.

Can you please go to (on your Android device) brave://rewards-internals and send me a DM with the wallet payment ID of the device?

5

Done :slight_smile:
Please take a look in ur DM’s