# Passwords wiped out after WIN10 update

**URL:** <https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959>\
**Category:** Brave Browser\
**Tags:** windows\
**Created:** [March 18, 2021, 5:58pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959 "2021-03-18T17:58:43Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![chicken1000](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chicken1000](https://community.brave.app/u/chicken1000)\
**Post date:** [March 18, 2021, 5:58pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/1 "2021-03-18T17:58:43Z")

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This is the second time that I have lost all my passwords stored in brave after win10 update. Is there a password file? Help  
\<---------Delete this line and everything above before posting----------\>\*\*

**Description of the issue:**

**Steps to Reproduce (add as many as necessary): 1. 2. 3.**

**Actual Result (gifs and screenshots are welcome!):**

**Expected result:**

**Reproduces how often:**

**Operating System and Brave Version(See the `About Brave` page in the main menu):**

**Additional Information:**

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**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\
**Post date:** [March 18, 2021, 5:59pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/2 "2021-03-18T17:59:54Z")

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@chicken1000,  
Please repost or edit this one to reflect the [template and guidelines](https://community.brave.app/t/about-the-desktop-support-category/36557) and we’d be more than happy to assist you.

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**Author:** ![chicken1000](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chicken1000](https://community.brave.app/u/chicken1000)\
**Post date:** [March 18, 2021, 6:06pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/3 "2021-03-18T18:06:06Z")

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I am sorry I am not quite sure what you mean

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**Author:** ![chicken1000](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chicken1000](https://community.brave.app/u/chicken1000)\
**Post date:** [March 18, 2021, 6:07pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/4 "2021-03-18T18:07:49Z")

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Where is the template? It says to be kind, does the reply improve conversation, don’t criticize people.  
I don’t think I did any of those things with my original post.

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**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\
**Post date:** [March 18, 2021, 6:10pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/5 "2021-03-18T18:10:27Z")

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Please fill out the information that was automatically entered into the editor:

 ![image](https://global.discourse-cdn.com/brave/original/3X/5/b/5b88d2399094d8bf65c77fd6da9fbcedec47d677.png)

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**Author:** ![chicken1000](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chicken1000](https://community.brave.app/u/chicken1000)\
**Post date:** [March 18, 2021, 6:11pm UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/6 "2021-03-18T18:11:47Z")

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Wait is it this?? I just found this

> [@chicken1000](#):
>
> **Description of the issue:** Passwords wiped out after WIN10 Update
> 
> **Steps to Reproduce (add as many as necessary): 1. 2. 3.** this is the second time
> 
> **Actual Result (gifs and screenshots are welcome!):** no passwords
> 
> **Expected result:** Passwords would be there.
> 
> **Reproduces how often:** Twice in the past couple of months
> 
> \*\*Operating System and Brave Version(See the `About Brave` page in the main menu):\*\*Win 10  
> **Description of the issue:**
> 
> **Steps to Reproduce (add as many as necessary): 1. 2. 3.**
> 
> **Actual Result (gifs and screenshots are welcome!):**
> 
> **Expected result:**
> 
> **Reproduces how often:**
> 
> **Operating System and Brave Version(See the `About Brave` page in the main menu):**
> 
> **Additional Information**  
> **Additional Information**

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**Author:** ![divyansh101dabral](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/divyansh101dabral/32/71001_2.png) [@divyansh101dabral](https://community.brave.app/u/divyansh101dabral)\
**Post date:** [March 19, 2021, 10:55am UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/7 "2021-03-19T10:55:50Z")

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Put version information, update id of the problematic update, latest version of windows from windows info( version number) . Windows 10 is not the version number. Also indicate which version of brave you are talking about. Nightly , beta or stable. All this info is needed for finding the issue and resolving it.

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**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [April 18, 2021, 10:56am UTC](https://community.brave.app/t/passwords-wiped-out-after-win10-update/219959/8 "2021-04-18T10:56:49Z")

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Closed on April 18, 2021, 10:56am UTC

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