# \[Open\] The Kaspersky Protection extension installs, runs and does not load the information contained in the extension

**URL:** <https://community.brave.app/t/open-the-kaspersky-protection-extension-installs-runs-and-does-not-load-the-information-contained-in-the-extension/200670>\
**Category:** Desktop Support\
**Tags:** windows\
**Created:** [January 29, 2021, 2:59am UTC](https://community.brave.app/t/open-the-kaspersky-protection-extension-installs-runs-and-does-not-load-the-information-contained-in-the-extension/200670 "2021-01-29T02:59:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Serial.com](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Serial.com](https://community.brave.app/u/Serial.com)\
**Post date:** [January 29, 2021, 2:59am UTC](https://community.brave.app/t/open-the-kaspersky-protection-extension-installs-runs-and-does-not-load-the-information-contained-in-the-extension/200670/1 "2021-01-29T02:59:09Z")

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The Kaspersky Protection extension installs, runs and does not load the information contained in the extension.

It is in an infinite loop. In other browsers like Microsoft-Edge and Firefox the extension works normally.

Following is a video showing the problem.

[https://global.discourse-cdn.com/brave/original/3X/4/7/47647b6089a14396f678e1c72938f558acb136e3.mp4](https://global.discourse-cdn.com/brave/original/3X/4/7/47647b6089a14396f678e1c72938f558acb136e3.mp4)

 ![28.01.2021_23.56.04_REC](https://global.discourse-cdn.com/brave/original/3X/1/b/1b478de0a38a7f8c0ac294e39d1fcb9c4d3c869e.png)

Desktop Windows 10 64 Versão:

![28.01.2021_23.58.05_REC](https://global.discourse-cdn.com/brave/original/3X/7/4/7420f1d8d899469d6a6bb5dd43b34e0ac01a2f38.png)

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**Author:** ![Serial.com](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Serial.com](https://community.brave.app/u/Serial.com)\
**Post date:** [February 17, 2021, 7:33pm UTC](https://community.brave.app/t/open-the-kaspersky-protection-extension-installs-runs-and-does-not-load-the-information-contained-in-the-extension/200670/2 "2021-02-17T19:33:50Z")

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I am still in the same situation, without a response from the Brave team, while in other browsers the extension works normally.

[https://global.discourse-cdn.com/brave/original/3X/4/e/4e108ad242f18d4405a0491d0baf34e03c1ffa70.mp4](https://global.discourse-cdn.com/brave/original/3X/4/e/4e108ad242f18d4405a0491d0baf34e03c1ffa70.mp4)

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**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [March 19, 2021, 7:34pm UTC](https://community.brave.app/t/open-the-kaspersky-protection-extension-installs-runs-and-does-not-load-the-information-contained-in-the-extension/200670/3 "2021-03-19T19:34:38Z")

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Closed on March 19, 2021, 7:34pm UTC

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