Regarding your first issue, there is a 4 device limit with connecting/verifying to uphold. One of the most common reasons if you go dig around the forums is that whomever has this issue its due to them having reached the limit and thus cant verify any additional devices. There is a way to remove 1 (only 1 is currently allowed) device to add a new one but requires filling a form and submitting it, details such as all the wallet id of devices you want to keep. They’ll remove whichever one you didn’t list, or choose at random if more than 1 set of wallet id isn’t listed. I believe things such as wiping your device/resetting device or reinstalling browser (fresh) and trying to connect it to your uphold again will constitute as a new device being connected (as a new wallet id would be generated)
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