# Not receiving ads on windows **URL:** \ **Category:** Brave-Ads Support\ **Tags:** windows\ **Created:** [November 12, 2020, 6:31pm UTC](https://community.brave.app/t/not-receiving-ads-on-windows/179132 "2020-11-12T18:31:36Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [November 12, 2020, 7:52pm UTC](https://community.brave.app/t/not-receiving-ads-on-windows/179132/2 "2020-11-12T19:52:39Z")
@R3Tr0ViRuS, Well you shouldn’t have deleted all those files. Additionally, just because you’re not seeing ads doesn’t mean the system isn’t working. The reason you stop getting ads after a certain point is likely due to a _known_ factor – such as: - there are no more campaigns running in your region - you’ve hit yoru ads cap for the day - you’ve received a maximum number of ads from each campaign in your region - your ads catalog hasn’t updated (this happens automatically) ☝ There are several possibilities like these, and we’re currently working on implementing some diagnostics that users can see that will tell them why ads may not be appearing for them (feature is still work in progress, hope to have this done soon). Until then, do not delete Brave internal files like you mentioned doing above, as it can cause unintended issues. Additionally, ensure you read our troubleshooting issues/faq to ensure you have everything configured properly and for some background on how the Brave Ads service functions: > [@FAQ: Why am I not seeing Brave Ads?](https://community.brave.app/t/faq-why-am-i-not-seeing-brave-ads/62433): > > A Note about Brave Ads Before we jump into troubleshooting issues, it seems that there may be a slight misconception about the goals and the way in which the Brave Ads feature is designed. This misconception generally takes the form of: “When I opt in to Brave Ads, my browser will show me ads whenever I use it.” This is not entirely true. In reality, this statement should be: “When I opt in to Brave Ads, my browser will try to show me ads which are relevant to me.” The difference in wor… > [@Brave Ads Windows 10 Troubleshooting](https://community.brave.app/t/brave-ads-windows-10-troubleshooting/56730): > > Given the many reports received of Ad notifications not appearing for some users, we’ve compiled a short list of [Windows] settings to check to ensure that the Ads platform and your OS play nicely together. In this thread – please let us know if any of these steps resolved the issue for you (and if so, which ones?). Check OS notification settings Windows 10 has specific notification toggle switches that can be enabled and disabled across all applications, and for individual applications. From… --- _[View the full topic](https://community.brave.app/t/not-receiving-ads-on-windows/179132)._