My wallet won’t reconnect despite many attempts

Brave Rewards Rewards Support
1

Briefly describe your issue:
I’ve had my desktop browser connected/verified to my wallet for a few months. After trying to Sync my mobile brave browser with my wallet my desktop browser is in a continual state of “disconnected”.

I have gone through upholds verification/auth process many times and can see my brave BAT in my wallet, yet the browser remains “disconnected”. Any help would be great!

What Operating System and Brave version are you using (Menu --> About Brave)?


Version 1.26.67 Chromium: 91.0.4472.114 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
It was but is now not :frowning:

What date did you verify your wallet?
A few months ago?

Have you been able to successfully receive payments in the past?
yes

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
In US

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

2

See if this works out for you-

2 Likes
3

Indeed. I had a similar issue and removing the brave shield or any adblocker did help me through !
Thanks a lot !

4

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