My brave playlist is acting up

[Humanoid1]

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

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Description of the issue:

My brave playlist can’t download videos suddenly, when I tried to fix the issue every playlist I had got wiped and no longer had any videos in any of them, I must be connected to the wifi to listen

How can this issue be reproduced?

I’m sorry, I do not know why this happened, happened randomly on Wednesday 24th on June

Expected result: to help or guide me though my issue, as I’ve looked everywhere for a solution

Brave Version( check About Brave):

Version 1.90.2

Mobile Device details IOS 26.5, on a IPhone 14

Additional Information:

[winui64]

Brave no longer saves files offline for videos added to playlist. There is no option showing in settings under playlist to make files automatically download and no option to force a file to download when long-pressing from the playlist menu

Yeah so the short of this is that Apple required Brave to remove offline playback for Playlist on iOS in order to remain on the App Store. I believe their justification is that downloading user’s content and/or potentially copyrighted content violates something in their ToS. We’re currently appealing Apple’s decision and hope that we’ll be able to restore this functionality to Playlist in the future.

[Humanoid1]

Thank you so much for your detailed response, would it be in your interest to inform me once you have a response from apple, again, thank you for responding

[winui64]

I’ll try to remember to remind you when/if Brave has a solution.

I’m not a Brave employee, just a user happy to help.

[Humanoid1]

Well, I’m glad to see that someone is here to help

[winui64]

Apparently the best thing for a user to do to help Brave is by rating and reviewing Brave 5 stars in the App Store to help get Apple’s attention.

[Seema1977]

The playlist wipe sounds like a different problem from the Apple thing. If you tried clearing cache or any reset options when troubleshooting, your videos might still be on the phone somewhere. Worth checking before assuming they’re gone for good.