My BAT are lost from my wallet

Hello, when i’m trying to restore my BAT wallet with the pass phrase I saved, it said that I had 0 BAT in the wallet while I had before. But my uphold works was restored with 0 Bat too,
I would really apreciate a hand in order to clean up this problem.
Thank you in advance.
Ronan

Hello!
Did you tried to talk to the support about your issue?