MacOS 11 (Big Sur) - App Crashes upon opening

Browser Support
1

App Crashes Upon Opening

Download Brave App from website. Installed app. Opened App. This is what happens

Screen Shot 2021-12-08 at 5.34.03 PM
Screen Shot 2021-12-08 at 5.34.03 PM1112×884 138 KB

App immediately crashes without opening any windows first.

MacOS 11.6 (M1)

Latest Version of Brave as of 12/08/21

2

@ysamy120,
When you downloaded Brave initially, were you sure to select the correct build (M1 chip vs Intel chip)?

3

Yes. I downloaded the M1

4

@ysamy120,
Can you try downloading the Beta build of the browser and tell me if you get the same results?

5

Yep. Just tried. Same problem.

6

@Mattches is there any other information you might need?

7

@ysamy120,
Can you please try opening Terminal on your mac and entering the following commands:

cd ~/Library/"Application Support"/BraveSoftware/

then, once you’re in the above directory type:

ls -la

and share the output here?

8

Screen Shot 2021-12-14 at 4.42.11 PM
Screen Shot 2021-12-14 at 4.42.11 PM697×483 58.1 KB

9

Thank you – can you please try one more of these commands?

sudo chown -R $USER:staff ~/Library/Application\ Support/BraveSoftware/

Once the above is run, can you please try launching the browser again?

10

I got this result. Then tried to reopen the browser and it crashed as usual. I also tried this command after the first two commands in the previous reply and got the same results

Screen Shot 2021-12-15 at 7.35.34 PM
Screen Shot 2021-12-15 at 7.35.34 PM697×483 49.3 KB

11

Is there anything else you want me to try?