# Lost all my BAT after Brave update

**URL:** <https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444>\
**Category:** Rewards Support\
**Created:** [August 4, 2021, 10:11am UTC](https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444 "2021-08-04T10:11:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dpbug](https://avatars.discourse-cdn.com/v4/letter/d/7feea3/32.png) [@dpbug](https://community.brave.app/u/dpbug)\
**Post date:** [August 4, 2021, 10:11am UTC](https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444/1 "2021-08-04T10:11:08Z")

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**Briefly describe your issue:**  
After a bowser update lost all my bat and the logs are full of messages like: “[14/06/2021, 4:24:33,3 da tarde:ERROR:ad\_rewards.cc(280)] Payment balance is not ready” and “[21/06/2021, 11:00:40,3 da manhã:ERROR:publisher.cc(763)] Publisher info not found”. This happened a few weeks ago but I waited since some of the problems magically disappeared with the BATs appearing again in the accounts. That hasn’t happen unfortunately.

**What Operating System and Brave version are you using (`Menu --> About Brave`)?**  
Windows 10 v. 20H2 || Brave v. V1.27.109

**Is your browser wallet currently verified? (yes/no)**  
yes

**What date did you verify your wallet?**  
I verified it today, but the first time was 16/April/2021

**Have you been able to successfully receive payments in the past?**  
Not payments to UpHold account, I had around 8/9 BAT.

**Are you using a VPN? (yes/no)**  
yes

**Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?**  
yes

**Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?**  
yes

**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??**  
yes

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**Author:** ![Hitmanroy007](https://avatars.discourse-cdn.com/v4/letter/h/7ea924/32.png) [@Hitmanroy007](https://community.brave.app/u/Hitmanroy007)\
**Post date:** [August 5, 2021, 12:12am UTC](https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444/2 "2021-08-05T00:12:17Z")

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For PC and laptops  
Windows Os

Don’t worry guys after the new update there is an issue. It can solved by doing this.

Open your brave browser  
Click on refresh button for 3 or 4 times  
Stay on the Brave browser for 30 to 40 seconds  
Now click on the refresh button again. Your pending bat tokens will show up definitely.  
I tried it personally and worked fine for me.

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**Author:** ![dpbug](https://avatars.discourse-cdn.com/v4/letter/d/7feea3/32.png) [@dpbug](https://community.brave.app/u/dpbug)\
**Post date:** [August 5, 2021, 1:29pm UTC](https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444/3 "2021-08-05T13:29:26Z")

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Really funny Rupesh Kumar. Did not work.

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**Author:** ![Hitmanroy007](https://avatars.discourse-cdn.com/v4/letter/h/7ea924/32.png) [@Hitmanroy007](https://community.brave.app/u/Hitmanroy007)\
**Post date:** [August 5, 2021, 3:38pm UTC](https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444/4 "2021-08-05T15:38:39Z")

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but it worked fine for me 😇'✌🙄

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**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [September 4, 2021, 3:38pm UTC](https://community.brave.app/t/lost-all-my-bat-after-brave-update/271444/5 "2021-09-04T15:38:46Z")

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