# Issue loading Crypto Wallets **URL:** \ **Category:** Desktop Support\ **Tags:** windows\ **Created:** [September 20, 2020, 11:06pm UTC](https://community.brave.app/t/issue-loading-crypto-wallets/164325 "2020-09-20T23:06:21Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![yumyum](https://avatars.discourse-cdn.com/v4/letter/y/6a8cbe/32.png) [@yumyum](https://community.brave.app/u/yumyum)\ **Post date:** [September 20, 2020, 11:06pm UTC](https://community.brave.app/t/issue-loading-crypto-wallets/164325/1 "2020-09-20T23:06:22Z")
* * * _ **I’m not sure if anyone has had this issue, please forward me to the original-if there is one at all.** _ **Description of the issue:** When creating a crypto wallet in the windows desktop browser, after creating a password and opening it up results in a Type Error. **How can this issue be reproduced?** 1. Click on Crypto Wallets in Settings. 2. Select the Connect button for Trezor 3. Download backup phrase and click next/continue 4. Error shows **Expected result:** I’m assuming I would be able to see a different screen showing the wallet interface. **Brave Version:** 1.13.82 **Additional Information:** I did not have my Trezor connected, which would be an obvious issue. Trezor Bridge was not running either. Also I did have some crypto wallet extensions. The extensions I had at the time of installing the wallet were: Lastpass, Honey, BetterTTV, FrankerFaceZ, The FFZ Add-On Pack, TronLink, and MetaMask. I don’t have any assets in the wallet, so I can just make a new one. Is there any way to basically restart and make a new one? Here is some additional information. Here is the error message: TypeError: Cannot read property ‘balance’ of undefined at chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui.js:1:2576729 at chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1186943 at chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1187437 at y (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui.js:1:2576682) at ha (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1059446) at ju (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1104711) at kl (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1090256) at Rl (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1090181) at xl (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1087521) at ml (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1084265) at is (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1112272) at chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1113505 at Sl (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1087872) at cs (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1113490) at render (chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui-libs.js:1:1115419) at chrome-extension://odbfpeeihdkbihmopkbjmoonfanlbfcl/ui.js:1:3584895 ---
**Author:** ![sriram](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/sriram/32/24651_2.png) [@sriram](https://community.brave.app/u/sriram)\ **Post date:** [September 22, 2020, 7:12am UTC](https://community.brave.app/t/issue-loading-crypto-wallets/164325/2 "2020-09-22T07:12:24Z")
We still don’t have support for new Trezor bridge probably thats the issue > > > Description > brave://wallet still uses v7 of Trezor Connect and not the suggested and more secure v8. > Steps to Reproduce > Setup a Trezor hardware wallet... ---
**Author:** ![yumyum](https://avatars.discourse-cdn.com/v4/letter/y/6a8cbe/32.png) [@yumyum](https://community.brave.app/u/yumyum)\ **Post date:** [September 23, 2020, 10:06pm UTC](https://community.brave.app/t/issue-loading-crypto-wallets/164325/3 "2020-09-23T22:06:24Z")
That could be be possible. My issue is that i don’t even get to that screen. I go straight to the error screen. I’ll look more into that github though. ---
**Author:** ![sriram](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/sriram/32/24651_2.png) [@sriram](https://community.brave.app/u/sriram)\ **Post date:** [September 24, 2020, 4:11am UTC](https://community.brave.app/t/issue-loading-crypto-wallets/164325/4 "2020-09-24T04:11:04Z")
I’ll close the thread in favour of the github issue. Please open a new one if you run into anything else. I’ll add a +1 on your behalf on the issue as well ---
**Author:** ![sriram](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/sriram/32/24651_2.png) [@sriram](https://community.brave.app/u/sriram)\ **Post date:** [September 24, 2020, 4:11am UTC](https://community.brave.app/t/issue-loading-crypto-wallets/164325/5 "2020-09-24T04:11:07Z")