# I have not received my BATS since May **URL:** \ **Category:** Rewards Support\ **Tags:** uphold, linux, payments, android\ **Created:** [July 11, 2023, 5:36pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087 "2023-07-11T17:36:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Pipo1995](https://avatars.discourse-cdn.com/v4/letter/p/3be4f8/32.png) [@Pipo1995](https://community.brave.app/u/Pipo1995)\ **Post date:** [July 11, 2023, 5:36pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/1 "2023-07-11T17:36:15Z")
Hello, good morning I haven’t received my BATs reward since May, the browser says I received my bats for this month but they never reach uphold. What is going on? they are not coming in from the pc or my smartphone. How can I fix this? where do I upload a support ticket? ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [July 11, 2023, 6:06pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/2 "2023-07-11T18:06:57Z")
> [@Pipo1995](#): > > where do I upload a support ticket? Rewards Support Ticket at [https://support.brave.com/hc/en-us/requests/new?ticket\_form\_id=360001302431](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431) ---
**Author:** ![SmartyAadi](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/smartyaadi/32/157036_2.png) [@SmartyAadi](https://community.brave.app/u/SmartyAadi)\ **Post date:** [July 11, 2023, 7:55pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/4 "2023-07-11T19:55:50Z")
3 months? That’s quite long. Czn you share the ticket id? ---
**Author:** ![Gibborene](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Gibborene](https://community.brave.app/u/Gibborene)\ **Post date:** [July 11, 2023, 11:38pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/6 "2023-07-11T23:38:17Z")
I have not received rewards for June or July. However Brave is saying it has sent it. ---
**Author:** ![Ersan](https://avatars.discourse-cdn.com/v4/letter/e/8e8cbc/32.png) [@Ersan](https://community.brave.app/u/Ersan)\ **Post date:** [July 12, 2023, 1:21am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/7 "2023-07-12T01:21:07Z")
Same here, there are hundreds of posts about this here on the forum but they keep telling people to open a support ticket and close the thread. I opened a ticket a few days ago and nobody responded. I think this issue is widespread. I’m using Gemini, but I’ve seen posts about Uphold as well. My account is not flagged. ---
**Author:** ![SmartyAadi](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/smartyaadi/32/157036_2.png) [@SmartyAadi](https://community.brave.app/u/SmartyAadi)\ **Post date:** [July 12, 2023, 1:51am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/8 "2023-07-12T01:51:19Z")
> [@Ersan](#): > > Same here, there are hundreds of posts about this here on the forum but they keep telling people to open a support ticket and close the thread It’s kinda same people posting it in hundred threads. Like if you actually see, its not even 200 or something I guess. Compare that to 58 million monthly users. > [@Ersan](#): > > I opened a ticket a few days ago and nobody responded BE patient. The team is taking around 3 to 4 weeks to get back to people since being done on first come first serve basis. Lots of tickets than usual. ---
**Author:** ![Mar803](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mar803/32/162415_2.png) [@Mar803](https://community.brave.app/u/Mar803)\ **Post date:** [July 12, 2023, 7:37am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/9 "2023-07-12T07:37:10Z")
> **Summary** > > This text will be hidden ---
**Author:** ![brettg](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@brettg](https://community.brave.app/u/brettg)\ **Post date:** [July 12, 2023, 11:48pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/10 "2023-07-12T23:48:55Z")
This is affecting me also. Last reward into uphold was middle of May ---
**Author:** ![Isaac03](https://avatars.discourse-cdn.com/v4/letter/i/3bc359/32.png) [@Isaac03](https://community.brave.app/u/Isaac03)\ **Post date:** [July 13, 2023, 12:59am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/11 "2023-07-13T00:59:09Z")
Same problem here, I even have a message that says I have already received the rewards, but thats not true. Any solution? ---
**Author:** ![SmartyAadi](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/smartyaadi/32/157036_2.png) [@SmartyAadi](https://community.brave.app/u/SmartyAadi)\ **Post date:** [July 13, 2023, 5:08am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/12 "2023-07-13T05:08:48Z")
Hey @Isaac03 @brettg check out > [@How to get help from Brave support and sharing Ticket IDs](https://community.brave.app/t/how-to-get-help-from-brave-support-and-sharing-ticket-ids/496217): > > If you haven’t received rewards for June or July payout or you have a flagged account issue You will have to raise a ticket at [https://support.brave.com/hc/en-us/requests/new?ticket\_form\_id=360001302431](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431) If you have created a support ticket in June or July for missing Rewards or flagged accounts, I want you to respond below with your ticket number and the day you created the ticket only. This isn’t going to be a topic to complain on or anything. If you want to complain or debate, do that on an… ---
**Author:** ![brettg](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@brettg](https://community.brave.app/u/brettg)\ **Post date:** [July 13, 2023, 5:28am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/13 "2023-07-13T05:28:07Z")
My support ticket is 207390. This is what I wrote in the ticket. It may be relevant that for quite some time I was unable to claim rewards because I had old devices that I no longer had access to causing the “too many devices” problem. I noticed in May that this had been fixed so I “claimed” the accumulated BAT I had which did arrive in uphold successfully (in mid May). I have received nothing since that day. ---
**Author:** ![amarquez808](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@amarquez808](https://community.brave.app/u/amarquez808)\ **Post date:** [July 13, 2023, 5:40am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/14 "2023-07-13T05:40:40Z")
I have the same issue for May and June. I sent a ticket and didn’t receive a response, so I don’t have a ticket number. I submitted another just now so I hope to get some kind of email. ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [July 13, 2023, 1:54pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/15 "2023-07-13T13:54:22Z")
> [@amarquez808](#): > > I sent a ticket and didn’t receive a response, so I don’t have a ticket number. Email with your ticket number automatically gets sent when you create a support ticket. They tend to show up almost instantly, give or take like 5-10 minutes. If you did not get one then it means you either did not submit a support ticket or your email provider is blocking emails. You may want to check junk/spam folders. ---
**Author:** ![Ersan](https://avatars.discourse-cdn.com/v4/letter/e/8e8cbc/32.png) [@Ersan](https://community.brave.app/u/Ersan)\ **Post date:** [July 13, 2023, 6:50pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/17 "2023-07-13T18:50:34Z")
I got a reply today from Brave Support saying they fixed the issue for me and they would combine the payouts from June/July/August next month. EDIT: 8 days later my account got flagged for no reason. ---
**Author:** ![ScubaLarry](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/scubalarry/32/163947_2.png) [@ScubaLarry](https://community.brave.app/u/ScubaLarry)\ **Post date:** [July 14, 2023, 1:12pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/18 "2023-07-14T13:12:11Z")
Ticket # 201878 June 19th My last BAT deposit was on May 1st for April’s Brave Rewards. Ticket for July - Ticket # 207771 ---
**Author:** ![therio](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@therio](https://community.brave.app/u/therio)\ **Post date:** [July 19, 2023, 5:39pm UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/19 "2023-07-19T17:39:53Z")
mine got flagged too ---
**Author:** ![brettg](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@brettg](https://community.brave.app/u/brettg)\ **Post date:** [August 5, 2023, 12:19am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/20 "2023-08-05T00:19:44Z")
Yes, I got a message that it will be sorted this month. My account also got flagged. ---
**Author:** ![brettg](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@brettg](https://community.brave.app/u/brettg)\ **Post date:** [August 14, 2023, 6:14am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/21 "2023-08-14T06:14:40Z")
August 14, still no payment… ---
**Author:** ![Evan123](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/evan123/32/134423_2.png) [@Evan123](https://community.brave.app/u/Evan123)\ **Post date:** [August 14, 2023, 11:21am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/22 "2023-08-14T11:21:01Z")
Just sent you a DM. Thanks! ---
**Author:** ![amarquez808](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@amarquez808](https://community.brave.app/u/amarquez808)\ **Post date:** [August 16, 2023, 5:46am UTC](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087/23 "2023-08-16T05:46:13Z")
after a bit of back and forth of saying it was deposited directly to the custodial account, and me showing the balance was the same, they finally came thru and it is showing in the account. Now however, the rewards part on the Brave browser will not connect to the custodial account and keeps saying the “request is stil processing” . ![Screenshot 2023-08-15 at 7.44.58 PM](https://global.discourse-cdn.com/brave/original/3X/9/d/9d8396a0dfa28e22d11c84b771ac96ccbfaad46f.png) What can I do about this? [Next page](https://community.brave.app/t/i-have-not-received-my-bats-since-may/496087.md?page=2)