# I got charged for a subscription i haven't purchased **URL:** \ **Category:** Desktop Support\ **Tags:** payments, android\ **Created:** [June 27, 2025, 6:56am UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607 "2025-06-27T06:56:16Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ipshamistry](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ipshamistry](https://community.brave.app/u/ipshamistry)\ **Post date:** [June 27, 2025, 6:56am UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/1 "2025-06-27T06:56:16Z")
* * * I have been charged 9.99 dollars under the name of BRAVE TRAIL OVER followed by a phone number . When I have not taken any subscription of brave and I have gone through the link and checked in my account and no subscription plans were shown . i had just simply downloaded it on my desktop I have no idea if there is a way I can check why I have been charged this particular amount and I have clearly not provided any of my card details to brave ---
**Author:** ![B-Lee](https://avatars.discourse-cdn.com/v4/letter/b/f9ae1b/32.png) [@B-Lee](https://community.brave.app/u/B-Lee)\ **Post date:** [June 27, 2025, 1:58pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/2 "2025-06-27T13:58:44Z")
Hello @ipshamistry - I’d be happy to assist! If you’re able to submit an inquiry via our Help Desk [here](https://support.brave.com/hc/en-us/requests/new) for Brave Premium Products, this will enable us to further look into the matter. It’s alright if you don’t have an order number, just fill that option with 0’s if prompted. Many thanks! ---
**Author:** ![ipshamistry](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ipshamistry](https://community.brave.app/u/ipshamistry)\ **Post date:** [June 27, 2025, 5:49pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/3 "2025-06-27T17:49:30Z")
hello i have done as instructed but then I was lead to access denied page I am not sure if the enquiry is submitted ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [June 27, 2025, 6:02pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/4 "2025-06-27T18:02:23Z")
If it was you should have received an email after you sent it with a ticket number withinit. ---
**Author:** ![ipshamistry](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ipshamistry](https://community.brave.app/u/ipshamistry)\ **Post date:** [June 27, 2025, 6:04pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/5 "2025-06-27T18:04:47Z")
i am trying to submit another one how many digits of 0s to I add as I don’t have rewards id ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [June 27, 2025, 6:06pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/6 "2025-06-27T18:06:27Z")
It is not asking for your Rewards ID, it is asking for your invoice number – you should submitting a Premium product ticket and it should look like this: ![image](https://global.discourse-cdn.com/brave/original/3X/4/d/4dc67a09fc604c83d4926d2e3f0ef0947561901e.png) ---
**Author:** ![ipshamistry](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ipshamistry](https://community.brave.app/u/ipshamistry)\ **Post date:** [June 27, 2025, 6:08pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/7 "2025-06-27T18:08:52Z")
this should be put in under a premium product ticket ? i haven’t made any purchases so I don’t have a invoice number ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [June 27, 2025, 6:45pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/8 "2025-06-27T18:45:13Z")
The charge you’re seeing is for a Premium product – likely the VPN. Even if you didn’t sign up for this intentionally, this is the place you need to go to get support for the issue. Please submit a ticket there and share the case number given in the email you get after submitting and we’ll be happy to assist. ---
**Author:** ![ipshamistry](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ipshamistry](https://community.brave.app/u/ipshamistry)\ **Post date:** [June 27, 2025, 6:47pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/9 "2025-06-27T18:47:07Z")
yes but to submit the ticket they are asking to fill in the invoice blank which I have not received so what do I write in there ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [June 27, 2025, 6:55pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/10 "2025-06-27T18:55:48Z")
Just use the example numbers, it’ll be fine. ---
**Author:** ![ipshamistry](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ipshamistry](https://community.brave.app/u/ipshamistry)\ **Post date:** [June 27, 2025, 7:21pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/11 "2025-06-27T19:21:07Z")
Thank you for assisting i have submitted the ticket it would be helpful if there is a reply ASAP. my ticket number is 319132 ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [July 27, 2025, 7:21pm UTC](https://community.brave.app/t/i-got-charged-for-a-subscription-i-havent-purchased/628607/12 "2025-07-27T19:21:25Z")
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