I cannot claim my BAT... PLEASE HELP

[JohnDproof]

@Boss19990 it is said that if your device doesn’t pass the safetynet check then is not possible to claim the rewards there.
also check this:

Impossible to claim rewards

That was it for for me. Thanks, structdjm. For anyone else with this issue, run the SafetyNet Test and see if it passes. If you get any sort of failure, that would cause this issue. Determine what is causing the test failure and see if you can find/implement a fix. Once I got a successful SafetyNet Test, the rewards were able to transfer to the Brave wallet.

I think @Mattches can provide more details on this matter