Limited Uphold account functionality
If you’re seeing this message, it means you haven’t completed all the KYC/AML steps required by Uphold. The most common missing step is the Liveness check, which involves taking a live selfie.
To trigger this step, try initiating a withdrawal from your Uphold account (you don’t need to complete the withdrawal). This will usually prompt the request for a selfie. Alternatively, installing the Uphold app on your phone may notify you that an additional selfie is required.
Even if you’ve submitted a selfie before, they may request a new one. For more details, check out these posts from other users who experienced the same issue:
User post example 1
User post example 2
Below is a screenshot of instructions from Uphold:
