# Got a new phone and sync seems to do nothing. No longer have my nearly 8 BAT **URL:** \ **Category:** Rewards Support\ **Created:** [May 29, 2021, 4:09pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361 "2021-05-29T16:09:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Zefish](https://avatars.discourse-cdn.com/v4/letter/z/c68b51/32.png) [@Zefish](https://community.brave.app/u/Zefish)\ **Post date:** [May 29, 2021, 4:09pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/1 "2021-05-29T16:09:06Z")
**Briefly describe your issue:** I got a new phone and synced my account but I don’t have my rewards. **What Operating System and Brave version are you using (`Menu --> About Brave`)?** **Is your browser wallet currently verified? (yes/no)** no **What date did you verify your wallet?** **Have you been able to successfully receive payments in the past?** **Are you using a VPN? (yes/no)** no **Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?** I think so **Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?** not sure **Have you manually turned off Auto-contribute on all of your devices linked to Uphold??** idk what uphold is ---
**Author:** ![rosiecar](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rosiecar/32/76043_2.png) [@rosiecar](https://community.brave.app/u/rosiecar)\ **Post date:** [May 29, 2021, 4:53pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/2 "2021-05-29T16:53:55Z")
Is this new phone replacing a previous device? ---
**Author:** ![Zefish](https://avatars.discourse-cdn.com/v4/letter/z/c68b51/32.png) [@Zefish](https://community.brave.app/u/Zefish)\ **Post date:** [May 29, 2021, 5:02pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/3 "2021-05-29T17:02:55Z")
Yes it is. Thanks for the reply ---
**Author:** ![eljuno](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/eljuno/32/150436_2.png) [@eljuno](https://community.brave.app/u/eljuno)\ **Post date:** [May 29, 2021, 5:03pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/4 "2021-05-29T17:03:11Z")
If you mean with Brave Sync, then the answer is “that’s expected” @Zefish. Brave sync don’t sync your Rewards data ATM. - Sync FAQ [https://support.brave.com/hc/en-us/articles/360047642371-Sync-FAQ](https://support.brave.com/hc/en-us/articles/360047642371-Sync-FAQ) If you want to sync your balance across devices, consider verifying it. - [https://support.brave.com/hc/en-us/articles/360034841711-What-is-a-verified-wallet-](https://support.brave.com/hc/en-us/articles/360034841711-What-is-a-verified-wallet-) ---
**Author:** ![Zefish](https://avatars.discourse-cdn.com/v4/letter/z/c68b51/32.png) [@Zefish](https://community.brave.app/u/Zefish)\ **Post date:** [May 29, 2021, 5:11pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/5 "2021-05-29T17:11:28Z")
So since I don’t have 25 BAT I cant verify my wallet, correct? So I may as well just let my 7-8 BAT go and start over? ---
**Author:** ![eljuno](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/eljuno/32/150436_2.png) [@eljuno](https://community.brave.app/u/eljuno)\ **Post date:** [May 29, 2021, 5:14pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/6 "2021-05-29T17:14:17Z")
The upcoming change will reduce the requirement from 25 BAT to 15 BAT. But if you have a verified Uphold account, you’ll be able to connect it without the minimum requirements. Both is coming in the next major release 1.25.x ---
**Author:** ![Zefish](https://avatars.discourse-cdn.com/v4/letter/z/c68b51/32.png) [@Zefish](https://community.brave.app/u/Zefish)\ **Post date:** [May 29, 2021, 5:15pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/7 "2021-05-29T17:15:27Z")
Awesome thanks a lot. I will look into setting up an uphold account. ---
**Author:** ![rosiecar](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rosiecar/32/76043_2.png) [@rosiecar](https://community.brave.app/u/rosiecar)\ **Post date:** [May 29, 2021, 6:15pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/8 "2021-05-29T18:15:21Z")
Your BAT account exists only on your device and nowhere else. If you replace or reset the device, there is no way (including sync) to transfer the BAT to the new device. ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [June 28, 2021, 6:16pm UTC](https://community.brave.app/t/got-a-new-phone-and-sync-seems-to-do-nothing-no-longer-have-my-nearly-8-bat/254361/9 "2021-06-28T18:16:09Z")
Closed on June 28, 2021, 6:16pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.