# Gemini wallet showing "Region Not Supported" even though it is supported **URL:** \ **Category:** Custodian Support (Uphold, ZebPay, etc)\ **Tags:** sync, feature-request, browser\ **Created:** [May 24, 2022, 5:51am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555 "2022-05-24T05:51:47Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Vishant](https://avatars.discourse-cdn.com/v4/letter/v/57b2e6/32.png) [@Vishant](https://community.brave.app/u/Vishant)\ **Post date:** [May 24, 2022, 5:51am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/1 "2022-05-24T05:51:47Z")
**Briefly describe your issue:** Since many days i have been trying to transfer my BAT to Gemini wallet but it suddenly pops up the following message…“Unfortunately, your Brave Rewards cannot be verified because your region is not supported for Brave Rewards verification at this time.” Just a few months back i have already transfered my BAT to the same account and i dont know why suddenly such message pops up (Please refer to the screenshot). Requesting for help, this happens in both PC and Mobile. **What Operating System and Brave version are you using (`Menu --> About Brave`)?** Windows 10 Version 1.38.119 Chromium: 101.0.4951.67 (Official Build) (64-bit) **Is your browser wallet currently verified? (yes/no)** Yes **What date did you verify your wallet?** Around MAY 2021 **Have you been able to successfully receive payments in the past?** Yes **Are you using a VPN? (yes/no)** No **Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?** Yes ![Screenshot (109)](https://global.discourse-cdn.com/brave/original/3X/c/d/cda9997e13d2bbb893bff5931e8d18c62d31dacf.png) ---
**Author:** ![rodrige](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rodrige/32/130491_2.png) [@rodrige](https://community.brave.app/u/rodrige)\ **Post date:** [May 24, 2022, 7:06am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/2 "2022-05-24T07:06:32Z")
There are new restrictions on Gemini. Check this out > [@NOTICE: New region restrictions on verifying Brave Rewards with Gemini](https://community.brave.app/t/notice-new-region-restrictions-on-verifying-brave-rewards-with-gemini/393482): > > Hello Community, In consultation with the team at Gemini, verifying Brave Rewards with a Gemini account is restricted only to the following supported countries of registration, effective immediately (meaning that only users in the following regions will be able to verify with Gemini at this time): Australia Austria Belgium Canada Denmark Finland Hong Kong Ireland Italy Netherlands New Zealand Norway Portugal Singapore Spain Sweden United Kingdom United States For other areas not currently on… ---
**Author:** ![shane1978](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@shane1978](https://community.brave.app/u/shane1978)\ **Post date:** [July 8, 2022, 7:25am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/3 "2022-07-08T07:25:28Z")
HI I have the same issue with the error showing that the region is not supported for me and my wife’s account when I try to connect the brave wallet. Could some please help with the issue. I am not from the restricted regions. Thank you! ---
**Author:** ![rodrige](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rodrige/32/130491_2.png) [@rodrige](https://community.brave.app/u/rodrige)\ **Post date:** [July 8, 2022, 7:29am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/4 "2022-07-08T07:29:32Z")
@shane1978 Which region are you? Check the latest updates > **[Supported regions for verifying Brave Rewards with a custodial wallet provider](https://support.brave.com/hc/en-us/articles/6539887971469-Supported-regions-for-verifying-Brave-Rewards-with-a-custodial-wallet-provider-)** > > Last updated: June 17, 2022 > Support for verifying your Brave Rewards profile may vary by region and custodian. Currently, Brave Rewards can be verified with the following three custodial wallet ser... ---
**Author:** ![shane1978](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@shane1978](https://community.brave.app/u/shane1978)\ **Post date:** [July 8, 2022, 7:31am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/5 "2022-07-08T07:31:02Z")
I am from Croatia and my region i not on the restricted list. ---
**Author:** ![rodrige](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rodrige/32/130491_2.png) [@rodrige](https://community.brave.app/u/rodrige)\ **Post date:** [July 8, 2022, 7:37am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/6 "2022-07-08T07:37:29Z")
Gemini does not offer services in Croatia. Check the list in the link I posted above. Uphold neither, so, at the moment your only option is accumulating rewards in your browser until Croatia is supported or Brave ads more options. ---
**Author:** ![shane1978](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@shane1978](https://community.brave.app/u/shane1978)\ **Post date:** [July 8, 2022, 8:44am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/7 "2022-07-08T08:44:59Z")
Ok so what happen now to the bats from last month? Will they be lost or something? Do I get them afterwards or? ---
**Author:** ![rodrige](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rodrige/32/130491_2.png) [@rodrige](https://community.brave.app/u/rodrige)\ **Post date:** [July 8, 2022, 9:16am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/8 "2022-07-08T09:16:35Z")
When your wallet is unverified, your rewards accumulate in the browser. You will get a “Claim” button monthly to get your BAT. Regarding the rewards from last month, I do not know exactly how the browser will behave. What do you see currently? Does it say they are “on the way”? If so, you eventually get the Claim button in the next days. ---
**Author:** ![shane1978](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@shane1978](https://community.brave.app/u/shane1978)\ **Post date:** [July 8, 2022, 9:18am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/9 "2022-07-08T09:18:20Z")
Thanks for the answer, I see now rewards are on the way. So I should wait for the claim button then? ---
**Author:** ![rodrige](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/rodrige/32/130491_2.png) [@rodrige](https://community.brave.app/u/rodrige)\ **Post date:** [July 8, 2022, 10:04am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/10 "2022-07-08T10:04:12Z")
Yes, wait a few days to see if you get it. Usually it shows within 2 days after the payment date (8th July). Otherwise you will have to open a support ticket using the link below > **[Brave Help Center](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431)** ---
**Author:** ![shane1978](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@shane1978](https://community.brave.app/u/shane1978)\ **Post date:** [July 8, 2022, 10:04am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/11 "2022-07-08T10:04:55Z")
Ok, thank you so much for the advice! ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [September 6, 2022, 10:05am UTC](https://community.brave.app/t/gemini-wallet-showing-region-not-supported-even-though-it-is-supported/397555/12 "2022-09-06T10:05:26Z")
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.