# Forgetful Browser

**URL:** <https://community.brave.app/t/forgetful-browser/262106>\
**Category:** Desktop Support\
**Tags:** windows\
**Created:** [June 24, 2021, 8:27pm UTC](https://community.brave.app/t/forgetful-browser/262106 "2021-06-24T20:27:25Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![J\_AYYY](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@J\_AYYY](https://community.brave.app/u/J_AYYY)\
**Post date:** [June 24, 2021, 8:27pm UTC](https://community.brave.app/t/forgetful-browser/262106/1 "2021-06-24T20:27:25Z")

</div>

**Issue**  
Recently I’ve found is that my browser forgets all of the passwords, history, and bookmarks when closed. This to me is strange as I have no such settings turned on and I have also done a complete reinstall of Brave to see if that would fix it, which it did not. This problem makes it very hard to use the browser and the reason for its happenings is not clear to me. Something that could have caused this might be with how I plugged in a separate C: drive in along with my already existing one to look through the files. I don’t see how this would interfere though as I launched from my usual OS and didn’t go through the other one. Anything is helpful thank you.

**Brave Version( check `About Brave`):**  
Version 1.26.67 Chromium: 91.0.4472.114 (Official Build) (64-bit)  
([https://brave.com/latest/](https://brave.com/latest/))

---

<div class="post-metadata">

**Author:** ![GreenBananaPorridge](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/greenbananaporridge/32/84277_2.png) [@GreenBananaPorridge](https://community.brave.app/u/GreenBananaPorridge)\
**Post date:** [June 24, 2021, 8:41pm UTC](https://community.brave.app/t/forgetful-browser/262106/2 "2021-06-24T20:41:07Z")

</div>

Hey @J_AYYY ! Welcome to the community 😃

Im suggesting this only as a formality so we can continue looking into your issue 🙂

Have you checked to confirm that you have nothing enabled in the `Clear Browsing data` setting? There is a OnExit section that you can customize to delete certain data when you quit Brave.

It can be found in Settings → Privacy and Security → Clear Browsing data → OnExit

What OS are you currently using?

Porridge

---

<div class="post-metadata">

**Author:** ![J\_AYYY](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@J\_AYYY](https://community.brave.app/u/J_AYYY)\
**Post date:** [June 24, 2021, 8:57pm UTC](https://community.brave.app/t/forgetful-browser/262106/3 "2021-06-24T20:57:48Z")

</div>

“Clear Browsing data” settings in the OnExit tab are all greyed out and not used. I use Windows primarily.

---

<div class="post-metadata">

**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\
**Post date:** [June 24, 2021, 8:58pm UTC](https://community.brave.app/t/forgetful-browser/262106/4 "2021-06-24T20:58:57Z")

</div>

@J_AYYY,

> [@J\_AYYY](#):
>
> how I plugged in a separate C: drive in along with my already existing one to look through the files. I don’t see how this would interfere though as I launched from my usual OS and didn’t go through the other one.

Is the browser installed in the default location(s) though?

---

<div class="post-metadata">

**Author:** ![J\_AYYY](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@J\_AYYY](https://community.brave.app/u/J_AYYY)\
**Post date:** [June 24, 2021, 9:03pm UTC](https://community.brave.app/t/forgetful-browser/262106/5 "2021-06-24T21:03:47Z")

</div>

Yes and when I uninstalled the browser I uninstalled EVERYTHING that mentions Brave browser. I installed it into the default location it gives and it continues with the problem.

---

<div class="post-metadata">

**Author:** ![J\_AYYY](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@J\_AYYY](https://community.brave.app/u/J_AYYY)\
**Post date:** [June 25, 2021, 8:48pm UTC](https://community.brave.app/t/forgetful-browser/262106/6 "2021-06-25T20:48:31Z")

</div>

This problem would be way worse if I hadn’t exported my passwords and such but it is a big inconvenience.

---

<div class="post-metadata">

**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\
**Post date:** [June 25, 2021, 9:28pm UTC](https://community.brave.app/t/forgetful-browser/262106/7 "2021-06-25T21:28:44Z")

</div>

@J_AYYY,  
Are you by chance running any cache/data cleaning apps on your system, such as [cCleaner](https://www.ccleaner.com/)?

---

<div class="post-metadata">

**Author:** ![J\_AYYY](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@J\_AYYY](https://community.brave.app/u/J_AYYY)\
**Post date:** [June 25, 2021, 9:33pm UTC](https://community.brave.app/t/forgetful-browser/262106/8 "2021-06-25T21:33:40Z")

</div>

No theres no software interference involved.

---

<div class="post-metadata">

**Author:** ![tortino](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/tortino/32/19096_2.png) [@tortino](https://community.brave.app/u/tortino)\
**Post date:** [June 26, 2021, 6:20am UTC](https://community.brave.app/t/forgetful-browser/262106/9 "2021-06-26T06:20:36Z")

</div>

maybe this bug is related:

> <https://github.com/brave/brave-browser/issues/13937>
>
> \<!-- Have you searched for similar issues? Before submitting this issue, please …check the open issues and add a note before logging a new issue. 
> 
> PLEASE USE THE TEMPLATE BELOW TO PROVIDE INFORMATION ABOUT THE ISSUE. 
> INSUFFICIENT INFO WILL GET THE ISSUE CLOSED. IT WILL ONLY BE REOPENED AFTER SUFFICIENT INFO IS PROVIDED--\>
> 
> \## Description 
> 
> Users on multiple OS are claiming that passwords are not saving in Brave. It is often hard to tell whether or not these issues are rooted in user error or an issue with the browser itself. For some of them, users are still able to see their saved passwords when looking in User data directory but Brave is not reading them, sometimes passwords are not saved at all, sometimes a PC restart causes users to lose their passwords sometimes it’s when they close the browser (without having anything set to be cleared on exit). Note that we have tired to exclude cases where it appears to be a macOS keychain issue, as those can be solved on the users end by simply granting Brave access to the keychain. 
> 
> \## Steps to Reproduce
> 
> Hard to reproduce, doesn't affect everyone
> 1. Save passwords 
> 2. Restart the computer 
> 3. 
> 
> \## Actual result:
> 
> Passwords are erased or not saved.   
> 
> \## Expected result:
> Passwords to be saved and not erased. 
> 
> \## Reproduces how often: 
> 
> Hard to tell.
> 
> \## Brave version (info found on brave://version)
> 
> Multiple
> 
> \## Version/Channel Information:
> 
> 
> \- Can you reproduce this issue with the current release? - Yes
> \- Can you reproduce this issue with the beta channel? - Haven't tested, will ask the user
> \- Can you reproduce this issue with the nightly channel? - Haven't tested, will ask the user
> 
> \## Other Additional Information:
> 
> \- Does the issue resolve itself when disabling Brave Shields? - NA
> \- Does the issue resolve itself when disabling Brave Rewards? - NA 
> \- Is the issue reproducible on the latest version of Chrome? - No
> 
> \## Miscellaneous Information:
> 
> 
> \### Submitted on Zendesk:
> David-85094
> Version: 1.19.88
> \>I keep having to resave my passwords. If I save the password to a site and then leave it and come back to it, it works okay. If I close the browser and reopen it, I am prompted to input the password and save it again.
> 
> 
> Gayle-85379
> 1.19.88
> \>All of a sudden Brave is no longer saving my passwords. Was working fine and now nothing?
> 
> 
> Séverine-85297
> 1.19.88
> \>Hello, Here is my problem: When I put my computer to sleep or turn it off, Brave automatically logs me out from websites. And when I return to the sites, I have to reconnect each time and re-type my passwords, while each time I click on "save". They appear fine in Brave's settings, but this list gets deleted I don't know how after a short time. What should I do so that this list of passwords remains in memory, and so that I am not systematically disconnected from all the sites? Thank you !
> 
> \### Submitted on Community:
> https://community.brave.app/t/saved-passwords-lost-after-brave-software-update/187248
> https://community.brave.app/t/brave-not-keeping-saved-passwords/199724
> https://community.brave.app/t/i-am-unable-to-save-my-password-on-my-brave-browser/189046/9
> https://community.brave.app/t/all-of-my-saved-passwords-are-gone/190089
> https://community.brave.app/t/all-my-saved-passwords-are-gone-and-logged-out-on-every-website/189925
> https://community.brave.app/t/losing-saved-passwords/192145/4
> https://community.brave.app/t/updated-brave-and-now-all-saved-passwords-are-gone/179145/11
> https://community.brave.app/t/password-save-not-saving/191871/7
> https://community.brave.app/t/updated-brave-and-now-all-saved-passwords-are-gone/179145/8
> https://community.brave.app/t/passwords-not-saving/184149
> https://community.brave.app/t/10-31-2020-all-saved-passwords-disappeared-x2/175476/3

---

<div class="post-metadata">

**Author:** ![J\_AYYY](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@J\_AYYY](https://community.brave.app/u/J_AYYY)\
**Post date:** [June 28, 2021, 3:16pm UTC](https://community.brave.app/t/forgetful-browser/262106/10 "2021-06-28T15:16:18Z")

</div>

I used windows disk checking software which repaired my drives then when opening Brave it had told me my files were corrupted and unsaveable. A lot of my files had been corrupted by my added drive I guess but I think everything is under control now. Thank you.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [July 28, 2021, 3:16pm UTC](https://community.brave.app/t/forgetful-browser/262106/11 "2021-07-28T15:16:53Z")

</div>

Closed on July 28, 2021, 3:16pm UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.