# Flaged Brave account with Uphold verify account **URL:** \ **Category:** Custodian Support (Uphold, ZebPay, etc)\ **Created:** [February 9, 2023, 4:37pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059 "2023-02-09T16:37:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![fmorcamp](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fmorcamp](https://community.brave.app/u/fmorcamp)\ **Post date:** [February 9, 2023, 4:37pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/1 "2023-02-09T16:37:34Z")
**Briefly describe your issue:** Hello, I have an open and verify account on Uphold (Live in Canada, so Gemini not available anymore). But when I try to link my Brave reward with it, I have an error. Get this since few weeks if not month now. ```auto Error: Brave Rewards profile is flagged Unfortunately, your Brave Rewards profile has been flagged, and you're not able to verify with a custodian at this time. This flag can sometimes be due to irregular Brave Ads activity, though it can also be a false positive. Note that while your Brave Rewards profile is flagged, you won't be able to verify. ``` **What Operating System and Brave version are you using (`Menu --> About Brave`)?** Linux Ubuntu 20.04 Brave 1.47.171 **Is your Brave Rewards Profile currently verified? (yes/no)** Note anymore. I am trying to with Uphold. **What date did you connect a your Brave Rewards Profile?** Don’t remember. Years now with Gemini, in the end of 2022 with Uphold. Verification date on Uphold: Verified on 12/02/2022 **Have you been able to successfully receive payments in the past?** Yes, when I was with Gemini. Since they close in Canada, and moved to Uphold, doesn’t work anymore **Are you using a VPN? (yes/no)** Nope **Are you in a supported region ([see here](https://support.brave.com/hc/en-us/articles/6539887971469-Supported-regions-for-verifying-Brave-Rewards-with-a-custodial-account-provider-) for list of supported regions)?** Yes. Canada **Have you fully completed [Uphold’s CDD](https://wallet.uphold.com/customer-due-diligence) requirements?** Yes. ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [February 9, 2023, 4:54pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/2 "2023-02-09T16:54:20Z")
Short answer is you’ll need to create a Rewards Support Ticket at [https://support.brave.com/hc/en-us/requests/new?ticket\_form\_id=360001302431](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431) and wait for someone from Brave to investigate and get back to you. Responses will be via your email once you submit it. You should get a verification email containing a ticket number. If you want to reply here with your ticket number, it might help on it being seen by Support staff and expedite things a bit if they have time. ---
**Author:** ![fmorcamp](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fmorcamp](https://community.brave.app/u/fmorcamp)\ **Post date:** [February 9, 2023, 7:26pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/3 "2023-02-09T19:26:18Z")
Hi @Saoiray Thanks for your feedback. As you suggest, I create a ticket. Here the ticket number: 179250. As I use 2 different hardware, does if one is solved, both of them should be ? Or I may have to create a ticket for my other hardware ? Thanks again! ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [February 9, 2023, 8:08pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/4 "2023-02-09T20:08:18Z")
@fmorcamp It would be for each Rewards ID. So they would need the info from each browser, as all browsers have different Rewards ID ---
**Author:** ![fmorcamp](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fmorcamp](https://community.brave.app/u/fmorcamp)\ **Post date:** [February 9, 2023, 8:10pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/5 "2023-02-09T20:10:17Z")
Ok. Will do a ticket for my second account later today so. Thanks ! ---
**Author:** ![fmorcamp](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fmorcamp](https://community.brave.app/u/fmorcamp)\ **Post date:** [February 10, 2023, 3:38pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/6 "2023-02-10T15:38:01Z")
Hi @Saoiray It work again ! The link between Uphold and my Brave work well now. Thanks for your help! Have good day ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [April 11, 2023, 3:38pm UTC](https://community.brave.app/t/flaged-brave-account-with-uphold-verify-account/469059/7 "2023-04-11T15:38:10Z")
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