# Error: brave awards profile failed

**URL:** <https://community.brave.app/t/error-brave-awards-profile-failed/447118>\
**Category:** Rewards Support\
**Created:** [November 16, 2022, 8:53pm UTC](https://community.brave.app/t/error-brave-awards-profile-failed/447118 "2022-11-16T20:53:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sabrimk](https://avatars.discourse-cdn.com/v4/letter/s/c2a13f/32.png) [@sabrimk](https://community.brave.app/u/sabrimk)\
**Post date:** [November 16, 2022, 8:53pm UTC](https://community.brave.app/t/error-brave-awards-profile-failed/447118/1 "2022-11-16T20:53:26Z")

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Hello I’m getting the “Brave rewards profile has been flagged” error even though I didn’t do anything wrong. I would like to state again that I did not do anything wrong, I request you to remove the mark

_ **Please** ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:_

- _[How do I opt into Brave Ads?](https://support.brave.com/hc/en-us/articles/360026648512-How-do-I-opt-in-to-Brave-Ads-)_
- _[Why am I not seeing Brave Ads?](https://community.brave.app/t/faq-why-am-i-not-seeing-brave-ads/62433)_
- _[Windows 10 Ads Troubleshooting](https://community.brave.app/t/brave-ads-windows-10-troubleshooting/56730)_
- _[Rewards FAQ](https://support.brave.com/hc/en-us/articles/360027276731-Brave-Rewards-FAQ)_

**Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.  
\<---------Delete this line and everything above before posting----------\>**

**Briefly describe your issue:**

**What Operating System and Brave version are you using (`Menu --> About Brave`)?**

**Is your browser wallet currently verified? (yes/no)**

**What date did you verify your wallet?**

**Have you been able to successfully receive payments in the past?**

**Are you using a VPN? (yes/no)**

**Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?**

**Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?**

**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??**

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**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\
**Post date:** [November 16, 2022, 10:01pm UTC](https://community.brave.app/t/error-brave-awards-profile-failed/447118/2 "2022-11-16T22:01:01Z")

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Hello,

Could you please submit the information surrounding your issue to our Rewards Support form. From there we can provide further assistance and investigate your case.

> **[Brave Help Center](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431)**

Thank you!