Possibly, account configuration issue, a mismatch in verified addresses, or a temporary service interruption.
PRECAUTION: In a Brave Browser New Window, go to: ‘brave://rewards-internals’ and copy down the information in the “General info” tab. It may come in handy, helping Brave Support.
Check the “Rewards country” field. It must match the country of your ID used for your custodial account (e.g., “US”).
KYC Verification: Ensure your Uphold account is fully verified (KYC completed) with a US address. Unverified accounts cannot connect.
According to Brave Search using Answer with AI (note: it is an AI that can make mistakes) …
The KYC (Know Your Customer) verification process for Uphold is a mandatory identity check required to unlock full wallet functionality, including connecting to Brave Rewards for payouts. For users in the USA (including Georgia ), the process is strictly enforced and typically involves the following steps:
1. Account Creation & Basic Info
Sign Up : Create an account with your email, password, and phone number.
Personal Details : Enter your full legal name, date of birth, and residential address exactly as they appear on your government documents. Mismatches here are a common cause of Brave connection errors.
2. Identity Verification (ID & Selfie)
Document Upload : You must provide a valid, unexpired government-issued photo ID . Accepted documents for US residents include:
Driver’s License (front and back)
Passport
State ID Card
Note : The ID must be valid for at least 3 more months . Photos must be clear, with no cut-off corners or glare.
Liveness Check (Selfie) : You will be prompted to take a live selfie using your device’s camera. This confirms that the person holding the ID is the account holder.
Tip : Ensure good lighting and remove hats, masks, or sunglasses (prescription glasses are allowed).
Method : You can scan a QR code to complete this step on your mobile device (recommended for better camera quality) or use your computer’s webcam.
3. Address Verification (If Required)
While often verified automatically via your ID or credit card, Uphold may request a separate Proof of Address if the automatic check fails.
Accepted Documents : A utility bill, bank statement, or phone bill dated within the last 60 days .
Requirements : The document must show your full name and full residential address matching your Uphold profile.
4. Finalizing for Brave Rewards
Once your Uphold account status shows as “Verified” :
Check Integrations : Log in to Uphold and ensure the Brave Browser integration is active (sometimes requires re-authorizing).
Connect in Brave : Go to brave://rewards , click Connect , and log in to Uphold.
Troubleshooting : If Brave still says “Unverified” despite Uphold showing “Verified,” it often means the “Liveness” (selfie) step was skipped or incomplete. Log in to the Uphold Mobile App to trigger any pending “Complete Account Verification” prompts.