# Do NOT re-install Brave if you are having payout issues!

**URL:** <https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550>\
**Category:** Brave Rewards\
**Created:** [May 7, 2020, 3:51pm UTC](https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550 "2020-05-07T15:51:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Asad](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/asad/32/6815_2.png) [@Asad](https://community.brave.app/u/Asad)\
**Post date:** [May 7, 2020, 3:51pm UTC](https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550/1 "2020-05-07T15:51:57Z")

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### If your payout is missing, late, or incomplete:

**DO NOT re-install as it will make it impossible for us to restore your BAT balance!**

If you are not seeing grants and were not paid out, you will need to wait for these upgrade versions in order to successfully claim:

1.8.112 Android

1.16.2 iOS

1.9 Desktop

We are currently diagnosing and fixing a number of issues with the Rewards payouts. Do not attempt reinstalling Brave at this time as it may jeopardize our ability to restore any BAT you are still waiting to receive.

Click here for more details: [May 5th Ads Reward Claim Errors](https://community.brave.app/t/may-5th-ads-reward-claim-errors/123489/88)

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**Author:** ![Asad](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/asad/32/6815_2.png) [@Asad](https://community.brave.app/u/Asad)\
**Post date:** [May 7, 2020, 3:52pm UTC](https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550/2 "2020-05-07T15:52:12Z")

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**Author:** ![ragr28](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@ragr28](https://community.brave.app/u/ragr28)\
**Post date:** [May 7, 2020, 3:57pm UTC](https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550/3 "2020-05-07T15:57:26Z")

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I did it yesterday I will give my bat for lost  
😭 😭

> [@Asad](#):
>
> DO NOT re-install as it will make it impossible for us to restore your BAT balance!

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**Author:** ![sampson](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/sampson/32/7_2.png) [@sampson](https://community.brave.app/u/sampson)\
**Post date:** [May 22, 2020, 4:35am UTC](https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550/4 "2020-05-22T04:35:36Z")

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**Author:** ![Asad](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/asad/32/6815_2.png) [@Asad](https://community.brave.app/u/Asad)\
**Post date:** [August 10, 2020, 9:27pm UTC](https://community.brave.app/t/do-not-re-install-brave-if-you-are-having-payout-issues/124550/5 "2020-08-10T21:27:00Z")

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