# Customers tipping me but receiving in suspended bat count? **URL:** \ **Category:** Creators\ **Created:** [November 18, 2019, 10:14am UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852 "2019-11-18T10:14:13Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [November 18, 2019, 10:14am UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/1 "2019-11-18T10:14:13Z")
Hello, So I’m receiving tips from my customers, but they automatically appeared in the suspended bat. I’m loosing few BAT since a part got suspend for no real proven reason. So how to fix that ? All tips will be suspend ? Please need an answer Thanks ---
**Author:** ![steeven](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/steeven/32/17661_2.png) [@steeven](https://community.brave.app/u/steeven)\ **Post date:** [November 18, 2019, 4:01pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/2 "2019-11-18T16:01:02Z")
Hi @wedge06, We don’t handle suspensions on community. Please write into [Suspensions@brave.com](mailto:Suspensions@brave.com) if you haven’t already, and your ticket will be responded to in the order that it’s received. Thank you. ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [December 6, 2019, 1:51pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/3 "2019-12-06T13:51:48Z")
Still received no mail answer after 18 days. ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [December 11, 2019, 11:46pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/4 "2019-12-11T23:46:36Z")
When will we get an answer? Nobody answer from the mail you gived. We are receiving tips to all our website and all bat are suspended! ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [December 17, 2019, 9:41am UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/5 "2019-12-17T09:41:59Z")
So why nobody answer ? I can’t believe im waiting for 1 month!!! What kind of support is that? Did they answer to anybody or all tickets are ignored??? ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [January 14, 2020, 7:05pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/6 "2020-01-14T19:05:53Z")
Still no answer. Sent email, tweeted… I don’t understand… Does anyone in the same case? Did you got an answer? After how much time? ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [February 10, 2020, 1:46pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/7 "2020-02-10T13:46:01Z")
Still no answer… This is insane… ---
**Author:** ![bichinho1](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@bichinho1](https://community.brave.app/u/bichinho1)\ **Post date:** [March 13, 2020, 8:40pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/8 "2020-03-13T20:40:02Z")
It just started happening with me. I’ll email them and report back here. ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [March 14, 2020, 9:00pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/9 "2020-03-14T21:00:47Z")
Good luck 🙂 I think they will never answer. They don’t care. For them we are not client. Just a product. ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [April 11, 2020, 5:11pm UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/10 "2020-04-11T17:11:09Z")
I still had no answer to my ticket… They will never answer I think ---
**Author:** ![wedge06](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@wedge06](https://community.brave.app/u/wedge06)\ **Post date:** [June 7, 2020, 8:41am UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/11 "2020-06-07T08:41:30Z")
Just saying… Still no answer to the ticket I opened… Is this really serious ? ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [August 6, 2020, 8:54am UTC](https://community.brave.app/t/customers-tipping-me-but-receiving-in-suspended-bat-count/93852/12 "2020-08-06T08:54:53Z")
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