Hi Saphrin. I’m not on Brave staff, just a user like you, but what they’re asking is did you use your US/passport ID when you originally verified your Uphold account? If the ID used to verify with uphold doesn’t match the region you selected on the Brave browser you will have this problem. This is a recent change on Brave side (in consultation with Uphold) to meet their AML/CFT obligations so that they can legally transfer your BAT to Uphold. Rather than asking you to also verify with Brave, the browser now runs a check to see if the location you selected matches the location on the ID provided to Uphold when you registered. So its essential that the country on the ID you used with Uphold, and the country you select on the browser match.
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