# Can't use mouse wheel to scroll **URL:** \ **Category:** Desktop Support\ **Tags:** windows\ **Created:** [October 7, 2021, 12:57pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280 "2021-10-07T12:57:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 7, 2021, 12:57pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/1 "2021-10-07T12:57:34Z")
* * * **Description of the issue:** : I can no longer use my mouse wheel to scroll on a website. The only way I can scroll on a website is by using the scroll bar on the side of the window. I am running Windows 10. I believe my OS and the browser are both up to date. As best as I can determine this happens on all websites. I have tried 3 different mouses and this problem occurs with each one. I am able to use the mouse wheel to scroll on other apps on this desktop. **How can this issue be reproduced?** : It happens all the time. 1. 2. 3. **Expected result:** **Brave Version( check `About Brave`):** [ Version 1.30.87 Chromium: 94.0.4606.71 (Official Build) (64-bit) ](https://brave.com/latest/) **Additional Information:** ---
**Author:** ![JimB1](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@JimB1](https://community.brave.app/u/JimB1)\ **Post date:** [October 7, 2021, 2:41pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/2 "2021-10-07T14:41:15Z")
Have you tried it on different sites as well? I’ve seen this happen on certain sites, both at home and at work, it always seemed site-specific like the site was capturing the vertical scrolling for some reason. But if it happens on most/all sites that is probably a different issue. Does it still happen in a private window (where extensions should be disabled)? Or in a new/test browser profile? ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 7, 2021, 4:33pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/3 "2021-10-07T16:33:49Z")
Thank you JimB1. It happens on all sites. I have opened and closed my browser multiple times and the problem has continued. Other than that, I’m not certain what you mean by a “new/test browser profile”. ---
**Author:** ![JimB1](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@JimB1](https://community.brave.app/u/JimB1)\ **Post date:** [October 8, 2021, 1:28am UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/4 "2021-10-08T01:28:54Z")
OK. But what about in a private window? And regarding a new profile: [Create a new profile to help Troubleshoot](https://community.brave.app/t/create-a-new-profile-to-help-troubleshoot/190807/1) ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 8, 2021, 2:50am UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/5 "2021-10-08T02:50:28Z")
After only a brief trial, scrolling seems to work just fine in a private window. I will look into the new profile test… ---
**Author:** ![JimB1](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@JimB1](https://community.brave.app/u/JimB1)\ **Post date:** [October 8, 2021, 3:44am UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/6 "2021-10-08T03:44:24Z")
OK. If you get similar results in the new profile (i.e., it works fine there) that would be strong evidence that it’s being caused by an extension. In that case you can try disabling them (and reload a page you’re testing with) and figure out which one is causing it. ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 8, 2021, 1:45pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/7 "2021-10-08T13:45:49Z")
Good morning. Last night I tried disabling ALL my extensions, and the problem persists… ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [October 8, 2021, 5:19pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/8 "2021-10-08T17:19:22Z")
@RJWW3, If it works in a Private window then it’s _very likely_ linked to something in your profile you’re using, whether that is an extension or some other data stuck in there. As @JimB1 states, the easiest way to confirm this would be to [create a new browser profile](https://community.brave.app/t/create-a-new-profile-to-help-troubleshoot/190807/3) and see if you get the same results there. When performing this test, ensure that you only have _one Brave window open_ (with the new profile). ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 8, 2021, 6:35pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/9 "2021-10-08T18:35:20Z")
I very much appreciate all the help… That said, I’ve just tried creating and running a new profile, and it has the same problem. What shall I try next? ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [October 8, 2021, 7:19pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/10 "2021-10-08T19:19:36Z")
@RJWW3, Can you check and test to see if the scroll wheel works in any other browsers? ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 8, 2021, 10:36pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/11 "2021-10-08T22:36:50Z")
It works just fine in Chrome, also works just fine using local desktop apps (Excel, Quicken, Word…) I’ve also tried my spare mouse, with no change in the symptoms. ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [October 11, 2021, 4:24pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/12 "2021-10-11T16:24:15Z")
@RJWW3, Sorry for the late reply – can you please tell me the model of the mouse you’re using at this time? ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 11, 2021, 6:46pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/13 "2021-10-11T18:46:58Z")
Logitech, I’ve tried several with no change in the behavior, but all of them were Logitech. ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [October 11, 2021, 6:53pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/14 "2021-10-11T18:53:10Z")
Thank you for the info – is there any way you can confirm the exact model? ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 11, 2021, 7:14pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/15 "2021-10-11T19:14:40Z")
The one I’m using right now is an M705. ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [October 11, 2021, 7:15pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/16 "2021-10-11T19:15:51Z")
Thank you for confirming – let me do some digging on this. Off the top of my head, can you check and ensure that all drivers are updated for the mouse? ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 11, 2021, 8:19pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/17 "2021-10-11T20:19:50Z")
Thank you. I checked the status of the mouse drivers, they are up to date. ---
**Author:** ![RJWW3](https://avatars.discourse-cdn.com/v4/letter/r/e9bcb4/32.png) [@RJWW3](https://community.brave.app/u/RJWW3)\ **Post date:** [October 16, 2021, 11:37pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/18 "2021-10-16T23:37:24Z")
I would like to thank both Mattches and JimB1 for their kind assistance. The latest Windows update appears to have fixed this issue! Hopefully, it does not rear its head again. ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [October 18, 2021, 5:14pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/19 "2021-10-18T17:14:34Z")
@RJWW3, Glad to hear it, sorry for the late reply and that it took so long to resolve itself! ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [November 17, 2021, 5:15pm UTC](https://community.brave.app/t/cant-use-mouse-wheel-to-scroll/288280/20 "2021-11-17T17:15:22Z")
Closed on November 17, 2021, 5:15pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.